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Colin27921683aj0j
New Participant
January 16, 2023
Answered

Display Surface initialization failed

  • January 16, 2023
  • 3 replies
  • 6202 views

Hello,

 

I recently got myself a 2nd monitor to help speed up my video editing. However, I can't launch Adobe Premiere with the 2nd monitor plugged in. After I launch the app, the splash screen shows up, and then after about 20-seconds, the whole thing crashes and I get this error that says "Display Surface initialization failed."

I can work around this by unplugging the 2nd monitor, launching Adobe Premeire, and then re-plugging in the 2nd monitor. It's annoying as I prefer to close the application when I'm not using it to save computer processing power. Any insight on this would be super helpful. I've looked into other posts on the forums, and no solid fix has been found. Thanks for your time!

 

 

    Correct answer Ivan28174818i3do

    FIXED FOR ME

    Hello Everyone. I just wanted to chime in because I tried all the fixes and have spent the last 18 to 20 hours trying to fix the "'Display Surface initialization failed'" error. We got it fixed adn it was because I was connecting my monitors through a hub! So, when I connected everything directly to the computer instead of through the "Display Link" everything works but if I had it through the hub, it gave me the error message almost every time. (Except when the Adobe tech Jestin was helping)

    Before that I tried:
    -Updating the drivers
    -Updating Windows 11
    -Unpluging vairous monitors one at a time

    -Holding down Shift while starting Premiere to clear the cache
    -Holding down Ctrl while starting Premiere to clear something else

    -I also reinsalled the entire adobe suite

    -I also wiped my computer and reinstalled Windows 11 and then the Adobe Suite

    -I also tried unistalling various plug-ins

    -I also tried CCleaner

    -I also tried shutting off my firewall

    -I also tried shutting down gpusniffer.exe in the task manager

    -I also tried shutting down CCXProcess.exe in the tast manager

     

    I am sure I am missing a few but basically those are the things I tried but it was having everything go through a display hub that caused the problems. 

    I hope that helps one of you good people. 

    3 replies

    White Demon Studio
    White Demon Studio
    New Participant
    March 24, 2025

    I guess it`s couse AMD/ATI driver error. Try to set Compatibility mode with older OS by Premiere program launch. 

    I
    Ivan28174818i3doCorrect answer
    New Participant
    January 31, 2023

    FIXED FOR ME

    Hello Everyone. I just wanted to chime in because I tried all the fixes and have spent the last 18 to 20 hours trying to fix the "'Display Surface initialization failed'" error. We got it fixed adn it was because I was connecting my monitors through a hub! So, when I connected everything directly to the computer instead of through the "Display Link" everything works but if I had it through the hub, it gave me the error message almost every time. (Except when the Adobe tech Jestin was helping)

    Before that I tried:
    -Updating the drivers
    -Updating Windows 11
    -Unpluging vairous monitors one at a time

    -Holding down Shift while starting Premiere to clear the cache
    -Holding down Ctrl while starting Premiere to clear something else

    -I also reinsalled the entire adobe suite

    -I also wiped my computer and reinstalled Windows 11 and then the Adobe Suite

    -I also tried unistalling various plug-ins

    -I also tried CCleaner

    -I also tried shutting off my firewall

    -I also tried shutting down gpusniffer.exe in the task manager

    -I also tried shutting down CCXProcess.exe in the tast manager

     

    I am sure I am missing a few but basically those are the things I tried but it was having everything go through a display hub that caused the problems. 

    I hope that helps one of you good people. 

      AmyAlex23
      AmyAlex23
      New Participant
      June 8, 2023

      just letting you all know that I unplugged my monitors and my Premiere opened. Holy cow, that was a lot of time wasted. Anyway, thanks for posting! It helped me! 🙂

        R Neil Haugen
        R Neil Haugen
        Brainiac
        January 16, 2023

        Ok, for starters we need to have some basic clues of what your situation is.

         

        So ... OS, basic computer specs (including GPU of course), and the details of the two monitors. How are they connected to the computer, and what settings do you have in the OS for using the two monitors?

         

        On PCs, the typical option is "extend my desktop to this monitor".

         

        Neil

          C
          Colin27921683aj0jAuthor
          New Participant
          January 16, 2023

          Thanks for reaching out R Neil! Good point. My apologies. Here are the specs. Let me know if you need any additional info:

           

          Device name DESKTOP-SC4IVRQ
          Processor AMD Ryzen 9 3900X 12-Core Processor 3.79 GHz
          Installed RAM 32.0 GB
          Device ID 39F5D7F7-291E-4CD7-ADB1-E6F41AE6094C
          Product ID 00330-50000-00000-AAOEM
          System type 64-bit operating system, x64-based processor

          I'm using a Windows operating system. The monitors are both LG monitors with model code: 32MN50W.  The HDMI adapter is "StarTech.com USB 3.0 to Dual HDMI Adapter - 1x 4K 30Hz & 1x 1080p." The setting I'm using for the monitors is "extend these displays. 

           

          I'm running the latest version of Adobe Premiere. Windows is also running the latest version. 

          R Neil Haugen
          R Neil Haugen
          Brainiac
          January 16, 2023

          Do you have a GPU card installed, from either Nvidia or AMD?

           

          It sounds like you're feeding both monitors from a USB output, not a monitor out or GPU card ... ?

           

          Neil

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