Does anyone have Adobe Premiere Pro working properly?

[Dany_Nunez92]

The problem is very simple, Adobe is broken, the latest versions of the programs do not work, Photoshop does not allow you to import RAW, CR2, DNG files, a program error appears and that's it. Premier does not let me view any video, I only import a clip and it closes, I tried to install the Beta version and the same thing happens, I installed InDesign and the same thing happens, I don't know what's wrong with Adobe but you're doing it wrong and we're paying money for this. The only application that works for me in an older version is Photoshop, any answer for this? It happened to me with Windows 11 and that's why I installed Windows 10 and the same thing happens, the NVIDIA controller drivers are not because the media encoder works normally with the GPU and without problems.

[Rach McIntire]

Hi @Dany_Nunez92 ,

Welcome to the Premiere Pro forums!  We’re happy you’ve reached out.  We’ll need a bit more info to try and help with your issue.

When you get the crash dialog box have you entered your email?  We can use that to find the crash report and try to figure out whats going on.

Please see; How do I write a bug report?

I hope we can help you soon.

Thanks,
Rach

[R Neil Haugen]

I've got the full CC Suite on several computers, desktops and laptops. Not having any issues anywhere at this time.

So to figure out what the issue is in your situation, we'd need basic troubleshooting data.

Full specs on the entire computer and media storage, and the codecs involved. CPU/RAM/GPU/vRAM, the driver for the GPU; media type and storage, SSD, spinning disc, what?

At the most basic we'd need all that to even begin guessing.

[Dany_Nunez92]

Hi, I put my email several times.

[Dany_Nunez92]

Hi friend, here I leave you all the information about my computer, I have 2 Nvidia Geforce GTX 960 connected by SLI, as I told you, a few weeks ago everything was working correctly until the new updates arrived, after that everything started to fail.

[MyerPj]

First thing I'd try is to take out one of the 960's and SLI. or even detatch the SLI and give it a try first.

I've not seen problems like this around here, and everything I'm using is working fine. PR, AE, PS, ME, AI, AU, BR

[Dany_Nunez92]

We are already solving things step by step, Premiere is now working for me, the problem is that it no longer accepts SLI, I will now create a post in Photoshop so you can help me with the problem I have with this program.

[IanB_360]

Hi @Dany_Nunez92 

Sorry to hear you have been having issues with the current version of Adobe Premiere 25. In order to use Premiere there are minimum system requirements which you can find on Adobes sight here https://helpx.adobe.com/premiere-pro/system-requirements.html . I do see that you also have gotten good advice and you removed one of the GTX 960s. Sometimes having dual cards is not the best setup when it comes to editing software. Hopefully working from the one card will solve the issues and you can use Premiere again. That being said you can also check the manufactures website and what your card is capable of. The GTX 960 can handle up to 4gb ram and is good for HD video editing, but it may not the best card to use for editing with  4k video which may require a minimum of 6 GB Ram. I think removing one card will help with the getting the program working again. keep in mind in order to run Premiere smoothly with anything above HD and possibly even long form editing you just might look into other available graphics cards. In the end I would check the link in this message and try to meet the systems minimum requirements as best as you possibly can. Let us know how you are getting along with the new configuration and how well Premiere is treating you , we hope to help however we can.

Thank you

Ian

[Dany_Nunez92]

 Hello, I have to point out that 3 weeks ago everything was working perfectly, in fact I have been editing 4k videos with SLI for a year, this is why I used this option, double processing power and it worked perfectly, apparently in some update they removed this option and I don't understand why, davinci recognizes SLI and does the same, doubles the power, SLI for games doesn't work but for editing it does, I think it has to do with the future of graphics sales, it is better to buy 2 at a lower price than one that is too expensive 

[R Neil Haugen]

Those 900 series GPUs are absolutely ancient. I had to stop using them back about four years ago!

The 960s were released in 2015, with drivers for Vista and Win7 ... that's how ancient.

And Premiere has never worked well with SLI connected cards, period. It would tend to ignore one.

As to Resolve, which I teach using, that small vRAM is just not sufficient for R19 to do more than cough.

[Dany_Nunez92]

 You shouldn't comment when it's obvious that you don't know what you're talking about. I worked with those 2 graphics cards in SLI until 3 weeks ago working with 6k videos and without any problem and Davinci resolve also works wonderfully with 6k videos. You have to think and investigate before commenting. 

[R Neil Haugen]

I've been working with/for/teaching pro colorists for the last decade plus. Including people on all types of heavy iron to inexpensive kit. Around a bazillion discussions of hardware and it's use in Premiere, AfterEffects, Resolve, and other apps.

Been to NAB  and talked with the Premeire and Resolve devs in person for over a decade also, including on hardware usage.

And of course, I've been running my own rigs all this time, through several desktops and laptops.

I know my experience, which is substantial, don't know yours. So your questioning mine is of no matter to me.

Premiere has never used an SLI connection as far as anyone experienced in this has ever said. And over the last decade, a common thing when folks have had mulitple GPUs with issues, was telling them to disconnect the SLI ... by staff.

Resolve is actually much better about using mulitple GPUs than Premiere, which seems to pick the stronger and default to it. In most situations.

Has the SLI connection between those two old things been a help? I tend to doubt it, but hey, weirder stuff happens. 

And while there are a few of the 900 series still technically supported in driver releases by Nvidia, that will end soon. Those things are nearly a decade old. 

Personally, it is very irksome that computer hardware seems to have such a short use life for heavy applications like NLEs.  I hate having to buy new ones, and migrating from one rig to another is one of the worst things in the shop I can think of. Dang near up there with recovering from a drive failure.

So while I totally sympathize with running a rig as long as possible, if one does, one simply must accept as a practical thing, that there will be ongoing issues with that hardware versus software updates. As new versions of software are always updated to take advantage of newer, more robust hardware.

[MyerPj]

DanyyNunez922 , that's only a 4-core processor, 3rd or 4th generation. Minimum from the link above of the system requirements is a 6th gen. So, you're below the minimum requirements with your most basic part. I certainly would not recommend a xeon to anyone, and have never purchased one.

I have my 2011 machine sitting on my piano right now, and it has pp 2017 on it. Unless some unknown special circumstance occurred, I would not consider putting an update on that. It was meant to run, that old version of the software, that's as much umph... that it has.

You say you got along on that old hardware thru 2024. Put that back on and hack away! 🙂

[Dany_Nunez92]

 No friend, my CPU is a 6th generation Xeon for servers and more powerful than a 10th generation, that is what many do not know, it is the same as the Tesla video cards that if you put it in a normal PC and adapt a cooling you can get an RTX 4090 or higher because they are video cards for military servers, everything you know like Intel, AMD and others are technologies that come out for the common market, I already told you it worked with 6k videos without any problem or lag 

[MyerPj]

Here's what I can find based on your screenshot above:

From TechPowerUp.

[MyerPj]

Let's see if @RjL190365 is around. 

🙂

[Dany_Nunez92]

 The problem with Premier was that in the last updates they removed compatibility with the 960, that's why SLI doesn't work anymore, I'll use DaVinci to finish the pending work. 

[R Neil Haugen]

I use Resolve daily, even teach it to colorists. Which is the main reason I'll be upgrading my 2080Ti w 11GB vRAM to a 4000 card this winter.

As that GPU is a bit of a limitation in Resolve. Even though it completely blows out a pair of 970s.

[MyerPj]

I was using a 1080 until about a year ago.

[MyerPj]

And this from Google: AI Overview

Learn more…Opens in new tab

The Haswell Xeon processor is part of the 4th generation of Intel processors: 

	Haswell
Generation	4th generation
Codename	Haswell
Announcement	June 4, 2013 at Computex Taipei 2013
Features	Socketed processors on mobile

[MyerPj]

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