"Venting" only referred to posting about general issues without any details to make an attempt to solve anything. And I'm not generally critical of it either. This is a user community and frustration is (it seems) a core condition of a large and constantly shifting section of "our" community.

I've been there myself. Incredibly frustrated. Most recently over the decision to de-link PrPro and SpeedGrade.

But often enough with additional details the problems of specific users or entire groups do get improved if not totally fixed.

I've been through enough NAB shows talking with both staff and users ... and enough forum time here and elsewhere ... to have an appreciation of the general state of users. The vast majority are just working and never chime in on a forum because ... why would they?

Until of course they hit a snag and pop in here or Creative Cow or just go to the help lines.

The main things that totally hammer some users .... like the way you're being ground to crap ... affect smaller sub-segments. Some of the Mac centric issues spring to mind. Many of the Mac Pro desktop users posting here insist that the team couldn't possibly have tested releases out on a Mac Pro as "nobody " with one can work.

Totally illogical argument. I think the majority of the team works on the same computers that the users insist can't run the program.

Which was largely built on such computers.

What the team clearly doesn't have a firm handle on is why some seemingly hardware driven issues exist only on a subset of that hardware.

And that hits all of us from time to time. And yeah, it's darn frustrating. To put it mildly enough to avoid auto-moderation over the use of words that more properly express the feelings.

Down at Adobe MAX a couple weeks back one of the most common phrases I heard was your comment that you love the Adobe suite ... when it works.

Kevin-Monahan ... suggestions?

Neil

Since Apple seems to be abandoning the traditional computer model to move over to a creative touch tool, I hope Adobe is moving in the same direction, as a marriage with Microsoft will surely end in divorce and heartache. History has shown that the windows platform has been stagnant with OS and inconsistent hardware issues. It's no wonder many of the largest corporate environments are moving to browser/mobile centric computing. Us creatives will have to do the same. I'm moving away from the Adobe platform as I just can't stomach a new machine every few years and being able to create without needing the horsepower of a serious computer, it's evident that's where the powers that be are headed as well.

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