Downloaded transitions not working?

[amybellecreative]

I've downloaded envato transitions packs, I've followed these instructions:

- I have the v1 track unselected

- Insert & overwrite sequences as nests turned off

- Sequence settings are both 1920 x 1080

It just doesn't do anything to my track. If I copy the attributes from the transition and paste it onto my clip it almost does the job but it also scales my original photos unnecessarily. I'm just wondering if anyone else has run into this issue and can give me a suggestions because nothing seems to be working.

[Ann Bens]

Your timeline does not show 1920x1080 rather 9:16.

[mohammad_mhb]

change the transition "sequence setting" to 9:16 and also frame/second shoude be same as your main project sequence