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tuilorraine
tuilorraine
Inspiring
May 26, 2019
Question

Encoder Error when I hit "Ingest Settings" in Premiere pro

  • May 26, 2019
  • 1 reply
  • 1032 views

I have not been able  to use Premiere Pro since I updated it. I recently updated both Premiere Pro and Media Encoder. Now, as soon as I hit "ingest settings," while trying to set  up a new project, I get the following UNTRUE error message:

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    1 reply

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    May 26, 2019

    Uninstall both.

    Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

    Reinstall.

    tuilorraine
    tuilorraineAuthor
    Inspiring
    May 26, 2019

    I checked that out - it looks absolutely terrifying. Uninstalling everything. I already tried uninstalling and re-installing Media Encoder. That was scary enough.

    R Neil Haugen
    R Neil Haugen
    Legend
    May 27, 2019

    ?

    I've uninstalled/reinstalled numerous times. Takes about 10 minutes. Very easy to do.

    Neil

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