Encoder Error when I hit "Ingest Settings" in Premiere pro

[tuilorraine]

I have not been able  to use Premiere Pro since I updated it. I recently updated both Premiere Pro and Media Encoder. Now, as soon as I hit "ingest settings," while trying to set  up a new project, I get the following UNTRUE error message:

[Ann Bens]

Uninstall both.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Reinstall.

[tuilorraine]

I checked that out - it looks absolutely terrifying. Uninstalling everything. I already tried uninstalling and re-installing Media Encoder. That was scary enough.

[R Neil Haugen]

?

I've uninstalled/reinstalled numerous times. Takes about 10 minutes. Very easy to do.

Neil

[tuilorraine]

There is a mile long list of complicated instructions for running the cleaner tool. Have you looked at it? So much opportunity for everything to go pear-shaped. I just want to go back to how it was before I updated. It was all fine before.

[R Neil Haugen]

Ahh, the Cleaner. Actually a lot easier to use than the instructions look.

Download, run the file in Administrative mode.

You just go through a series of old DOS style windows. Enter the number for the option hit the enter key. Before you actually do the uninstall it asks if you want to, so you cannot hit anything you don't want to.

Neil

[tuilorraine]

Okay, I'm away from home for the next few days but will pluck up the courage when I get back and let you know how it went. Thank-you for your help.