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Question

ENCORE CS5 'FREEZES' WHEN TRANSCODING

Forum|Forum|15 years ago
June 24, 2010
2 replies
30334 views

I have built a project (3.75 minutes) in PremierePpro CS5, consisting of AVCHD, stills, and audio tracks. It plays correctly in that application. I then use 'dynamic link' to send to Encore CS5 - that seems Ok. However, when building (for DVD) the project (and other similar) appear to get about 3/4 way through (according to the progress bar) then 'freeze'. On cancelling, I get the message 'encore not responsing', followed by 'premiere pro not responding'. Ive tried other methods of getting the project into Encore, but the results are the same.

Any ideas?

System W7 64; Processor: I7 980X Extreme 6 core 3.33hgz; 12MB DD3 ram; SSD 240 GB (4 in raid 0) - 50% of drive space available. Memory usage set to 'performance'.

Les

Encore

This topic has been closed for replies.

W

WRITING SOLUTIONSAuthor

New Participant

Thanks Bill, John, for valuable information.

I've been doing some tests, and it seems, came to an incorrect conclusion in the first instance - blaming Encore! (the issue certainly appeared in Encore after sending the project by dynamic link) - however, the project 'hung' just the same and failed to render in Premiere CS5.

I will certainly now have a close look at the sequence itself, armed with the advice I have been given. I expect that if I continue with this issue, I'll have to change threads to the Premiere Pro stream. I'll still post the outcome here, in any event.

Thanks again,

Les

the_wine_snob

Inspiring

Les,

One posting option might be the Hardware sub-forum in the Premiere hierarchy. If you are getting the same results in both En and PrPro, then it is likely a hardware (or OS) issue. Many of the same folk frequent both the Hardware and the PrPro CS5 fora, so the exact location of the post might well be moot.

Cannot recall if I posted the Tools article, where Harm Millaard lists a bunch of utilities for hardware, and software troubleshooting, but if I did, you might want to mention that you have that, to save Harm, or others, having to find the link to it. Also, when you post, go into as much hardware and software info, as you can, as you will otherwise be asked for it, and having it in the OP will be very helpful.

Good luck, and I'll follow that thread, to see what the solution is,

Hunt

H

hclmed0

Inspiring

What software came with that HP computer? Anything that relates in any way to your DVD burner? You probably got some sort of DVD player/burning/data suite with it. If any of that software is running in the background, or if any of its DLA modules are active, then it could interfere with Encore's burning. This type of conflict happens often with new computers that haven't been purged of the "free" software that came with the machine.

One way to test to see if anything is interfering: try building a disc image instead of burning a disc. Does it work?

-Jeff

Yes, it comes with all sorts of DVD related apps.

It looks like CinemaNow Inc., CinemaNow Media Manager is the only one that runs a background service. I'll turn that off and see if it has an effect. (There's also the LightScribeService Direct Disc Labeling Service, which is a COM service that doesn't seem like it would interfere). Hopefully the CinemaNow process explains it. If so, that conflict should be broadcast, since this has to be a pretty common configuration for current, mainstream equipment. Thanks again for the follow up.

John T Smith

Adobe Expert

>Ive tried other methods of getting the project into Encore

What other methods?

Are you absolutely 100% sure you do not have a gap in the timeline?

I have read other messages that having a gap in the timeline... even just one frame... will cause problems

Are you using long file names, with spaces?

I've also read that even though long file names with spaces are allowed in Windows... they can cause Encore problems

W

WRITING SOLUTIONSAuthor

New Participant

Thanks for your response, John - I should have spelt out 'other methods'... I have tried (a) Adobe Dynamic Link; (b) Export - Media - Encore. I do have long file names, so will set about fixing that now, to see if I get a result. I will also CAREFULLY examine the timeline (I assume you mean gaps in vision, as the audio is one continuous (music) track (with other sound fx tracks)). I have just come across to PP, so I'm learning as I go along. Please bear with me!

Les

John T Smith

Adobe Expert

I never use long file names, so do not remember if it is the LENGTH that causes problems or the use of a SPACE between words

As far as gaps in the timeline... I have never had any, so do not know if video or music gaps will cause the problems

These are just things I've read about and made mental notes... but, obviously, not complete mental notes

If you export your Premiere timeline as AVI and that doesn't work in Encore, I'd guess you have a problem somewhere in the timeline

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