Error message "error Communicating with the server".

New Here ,
May 09, 2022 May 09, 2022

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Not sure how to get around this issue. I have Premiere Pro CS4  - ya, its an oldie. But I use it so infrequently that it isn't worth upgrading to a monthly charge. I have shut down the program and my computer multiple times. I have clicked on the try again button. I cannot find a phone number to contact Adobe directly. I am using the software to create a video for a celebration of life which is now less than two weeks away and I am starting to panic.

 

clark59_0-1652123650678.png

 

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hi, clark,

Sorry for the holdup. I hope I can help you. Here's a KB doc I dug up that seems to address the issue: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Let me know if any of these steps work for you.

 

Thanks,
Kevin

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