Error message: "The requested file(s) could not be imported"

Forum|Forum|3 years ago
January 18, 2023
1 reply
5060 views

Hi all, I am using Premier Pro v23.1 and experiencing an error that reads: "The requested file(s) could not be imported". Screenshot attached.

I have unistalled/re-installed premier pro, cleared all media cache. I've also tried downgrading to the previous PP software (23.0) and the same issue appears. Does anyone have a solution of how to fix this error? I can not find any solution at all.

My comp specs are:
Apple Macbook Pro

Apple M1 Max

Mem 32GB

Thanks

This topic has been closed for replies.

Ishan Y

Community Manager

Hey,

Sorry for the issue. Are you experiencing this issue with a specific file type? If so, please share the properties of the file you're trying to import (Format, codec, frame rate, frame size, source of file). Please share your OS version as well. We're here to help!

Thanks,

Ishan

J

Job27866524f7aeAuthor

Participant

Hey Ishan,

It happens everytime I try to import all file types below:

mp4, h.264, mov, mp3, wav, aiff
Format: 16x9, 3840x2160
Frame rates: 25fps, 50fps

My OS is Monterey 12.6.2.

Thank you for investigating.

Jobey

J

John25382140uu1j

Participant

Thanks for the info. Could you try granting full disk access to Premiere Pro? Here's how. What type of device are you using to store your source files?

Hi

I seem to have the same problem with .mov and .mp4 files. I'm making .mov files with my iPhone 7, transferring them straight onto my macbook. Normally, this is fine but this problem just appeared. I tried everything. I tried restarting the laptop, clearing the media cache, I granted full disk access to Premiere Pro like in the link... all to no avail...

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