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Inspiring
December 3, 2021
Answered

Error Message : the importer reported generic error

  • December 3, 2021
  • 2 replies
  • 12308 views

I often find this error message and i don't know what to do. As i remember, this messsage always exist when PP22 does not find some of files on my drive.

When i click OK, the error will display :

Thanks,,,

This topic has been closed for replies.
Correct answer Baffy19

This happens. Incorrect compilation of the file is possible. Download the Hand Brake application and draw the problem file there in .MP4. Then open it again in Premiere. Let me know how it goes.

2 replies

Baffy19Correct answer
Brainiac
December 3, 2021

This happens. Incorrect compilation of the file is possible. Download the Hand Brake application and draw the problem file there in .MP4. Then open it again in Premiere. Let me know how it goes.

Inspiring
December 6, 2021

Hi baffy19, after i reconvert mp4, pp22 can detect it. But, how can this happen? Its imposible that all of this file are corrupt?

I'm not sure all of these files are corrupt. all of these files can play on media player.

######Raizen 7, 40Gb Ram, RTX 3060, Win 11 -- All of Software in the world are just tools. Buy it if it works for you :)
Brainiac
December 6, 2021

Possibly incorrectly coded (possibly incorrect format, which is not defined by Premiere). Recently, many codecs for reading have been removed from Premiere in order not to load them and get rid of errors. Although in fact, we see a completely different picture and a lack of codecs for reading files.

I'm glad I helped ✌️

Ann Bens
Community Expert
December 3, 2021

Corrupt file?

Inspiring
December 6, 2021

Thanks ann, i'm not sure all of these files are corrupt. My media player can play all of these files.

######Raizen 7, 40Gb Ram, RTX 3060, Win 11 -- All of Software in the world are just tools. Buy it if it works for you :)
Ann Bens
Community Expert
December 6, 2021
quote

Thanks ann, i'm not sure all of these files are corrupt. My media player can play all of these files.


By @Eko Wardoyo

Media Player is what it is a player. Premiere is a NLE: big difference.