Error: "Unable to create image buffer."

Forum|Forum|7 years ago
March 18, 2018
2 replies
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I recently installed PPCC (2018). I started a new project and imported footage from a Canon XF100. The footage file folders contain files types including CIF Files, XML documents, SIF Files, and MXF Files. Whenever I try importing to the entire folder into a project, I get an error saying "unable to create image buffer." Sometimes I also get an error saying that premiere doesn't support the file format. I tried putting the MXF files in their own folder and importing only that, but then I get a link media error.

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Correct answer Ann Bens

When importing the folder that should be the Clips001 folder.

Download Canon's XF utility program and convert the mxf files to single files.

That is what I use to do (dont have the camera anymore) had no issue importing the files.

XF100 - Support - Download drivers, software and manuals - Canon Europe