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Errorcode 16 every time

Community Beginner ,
Aug 09, 2018 Aug 09, 2018

Hey Its Nico from Germany here having a huge Problem. I have discorverd this Problem like half a year ago and it happend in medium timestaps like all 20 hours.

But first: the problem is that everytime i work with my adobe products, after 20 hours errorcode 16 occurs. i was able to fix that one with changing permission on the slstore and whatever second was.

So yesterday i upgraded from only premiere to full creative cloud... and then i downloaded audition cause i wanted to record some vocals and then the error occured again... and now i can´t even get into premiere anymore. cant use any app and after the error occured i restarted creative cloud and then i had to repair it too reinstall everything still doesnt work... i dont want to ppay 60€ a month for doing nothing...

Side Node: everytime i worked in premiere and the error occured i couldn´t play audio like 30 s before crashing...

I really hope you can help me

Your Nico

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Community Expert ,
Aug 09, 2018 Aug 09, 2018

Hallo Nico!

Nico mit C ist eigentlich eher seltener in Deutschland.

Now to your problem: If I understand your problem description, the problem occurs when you‘re using Premiere Pro? I will transfer your thread to the Premiere forum. If I’m missunderstanding, please correct me.

Discussion successfully moved from Adobe Creative Cloud to Premiere Pro CC

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Aug 09, 2018 Aug 09, 2018

Happens in every Adobe program just using premiere pro more and so i thought it would be a better example ^^

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Community Expert ,
Aug 09, 2018 Aug 09, 2018

Sorry to correct you, but my answer is not the correct answer as I did not propose a solution. You can mark it helpful, if you find that it is helpful. Soare the correct for the one giving you the solution to the problem.

ABAMBO | Hard- and Software Engineer | Photographer
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Community Expert ,
Aug 09, 2018 Aug 09, 2018

Can you go into more detail about your Premiere error?

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Community Beginner ,
Aug 09, 2018 Aug 09, 2018

Unbenannt.PNG

the configuration error. Happens every time i reinstall the product

maybe cause i am changing to the complet abbonement right now?

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Community Expert ,
Aug 09, 2018 Aug 09, 2018

You're going to need to contact official Adobe support for this issue. I've heard of this issue occurring when upgrading your subscription.

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Community Beginner ,
Aug 09, 2018 Aug 09, 2018
LATEST

ok cause i upgraded it yesterday and it says its still in the process of upgrading if it doesn´t work after i am going to contact the support in germany thanks a lot man ^^

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