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travisfpwmedia
travisfpwmedia
Participant
October 17, 2018
Answered

Essential Graphics not loading fonts correctly after update

  • October 17, 2018
  • 17 replies
  • 25020 views

I recently updated from Premiere/MediaEcoder/After Effects CC 2018 to CC 2019. Had been running with little issue for several days, until I opened a previous project (CC 2018 based project file) that had essential graphics that I made on the timeline.

The graphics were all displaying the wrong font and despite my best efforts to resolve the issue, I wasn't able to find a way to force it to show the correct font. I didn't want to re-do all the graphics as there was a large number of them...would have taken a while. Here are a few notes that may be helpful in finding a solution.

  • Tried re-importing the essential graphics template into Premiere and overwriting the file that was there.
  • Tried re-exporting the essential graphics files out of After Effects CC 2019 and then re-importing them into Premiere
  • Tried revealing in the project, making offline, and re-linking
  • Tried deleting Media Cache Files
  • If I drag in a new graphic from the EG panel, the font is correct. The only graphics displaying the wrong font were already in the timeline.
  • The EG templates I made DID NOT have the option to change the font, as they were never intended to have a different font type.

The only way I was able to get around it was to open Premiere CC 2018 and make the changes I needed there. Seems odd that CC 2019 can decipher the EG template if I make a new one, but cannot interpret them if they are already in the timeline. Other than this one issue nothing else in the sequence was off.

Is there a way to reload the essential graphics that I am not aware of? Is there a workaround that I didn't try?

Specs:

Windows 10 - 64-bit

Premiere Pro CC 2019 - V.13

    This topic has been closed for replies.
    Correct answer Mike_Berry_Adobe

    We have successfully confirmed and reproduced this problem at Adobe. We are working on getting a fix out as soon as we can. Our testing shows that the problem occurs for any AE 15 or 15.1 mogrt which uses a text layer directly (as opposed to forwarding the text via expression). When loaded in Pr 13.0, the font gets lost and is replaced by the default. As a temporary workaround, the mogrt can be re-exported from AE 16 and it will work correctly. But, as I said, we will try to get a patch out as soon as possible to fix the problem for real.

    Sorry about all of the inconvenience and thanks for the help identifying the problem.

    Mike

    17 replies

    Show previous replies
    Innova Digital
    Innova Digital
    Participant
    October 29, 2018

    Equally invested in a quick response/patch to this frustrating issue...

    genuinerichard
    genuinerichard
    Participant
    October 26, 2018

    To repeat the original post and responses. 

    My Essential Graphics templates come up with the wrong font when added to sequences in PP 2019 and cannot be edited to change the correct font.

    I re-exported the 40 Essential Graphics templates from AE 2019.  They were originally created and exported from AE 2018.

    When opened in PP they are refusing to be allowed to be dragged on to my sequences.

    I have REVERTED to AE 2018 & PP 2018. In a facility with 4 Premiere Pro seats working on a daily television show this has quickly become a major headache.

    Thanks Mike Berry for getting involved in this thread.  I appreciate that your team is working on a patch, so can you give us an ETA on the fix?   Not a small problem in our workflow.

    Richard

    M
    Adobe Employee
    Mike_Berry_Adobe
    Adobe Employee
    October 26, 2018

    Hi Richard -

    I can't give you an exact date but it will hopefully be soon.

    As for the issue with the AE 2019 mogrts, that is something different and I would like to know more. Can you share one of the mogrts, as well as a screen shot of you trying to drop it on a timeline?

    Mike

    powerful_imagination5CBE
    powerful_imagination5CBE
    Participant
    October 25, 2018

    I'm having the same issue.

    M
    Adobe Employee
    Mike_Berry_AdobeCorrect answer
    Adobe Employee
    October 22, 2018

    We have successfully confirmed and reproduced this problem at Adobe. We are working on getting a fix out as soon as we can. Our testing shows that the problem occurs for any AE 15 or 15.1 mogrt which uses a text layer directly (as opposed to forwarding the text via expression). When loaded in Pr 13.0, the font gets lost and is replaced by the default. As a temporary workaround, the mogrt can be re-exported from AE 16 and it will work correctly. But, as I said, we will try to get a patch out as soon as possible to fix the problem for real.

    Sorry about all of the inconvenience and thanks for the help identifying the problem.

    Mike

      DaciaSaenz
      Community Manager
      DaciaSaenzCommunity Manager
      Community Manager
      October 22, 2018

      So sorry for the issues you are seeing and thank you for raising it to us. I know you mentioned that re-exporting out of 2019 did not resolve it, but I'm curious if you could try it via the Native Open Mogrt pathways as this seems to be resolving the issues in our tests.


      Would you mind trying a workaround for me to see if we can at least temporarily resolve your issue?

      1. Launch the latest version of AE (16.0)

      2. Go to Menu Bar and select File > Open

      3. Choose your Mogrt

      4. You will be prompted to select a folder to unpack the Mogrt to, please choose your location on disk

      5. This will open the .AEP up

      6. Open the Essential Graphics Panel and re-export the Mogrt. (save to Local Templates Folder)

      7. Launch PR and add the newly exported Mogrt to a sequence

      We have had success with the correct font displaying when re-exported from the most recent release of AE. Lemme know if you see the results that you need to move forward.
      Hope this helps,

      Dacia

      - Dacia Saenz, AE & PR Engineering Teams
        H
        helenc56040043
        Participant
        November 1, 2018

        I was having the same problem but followed your instructions and it worked. Thanks!

          DaciaSaenz
          Community Manager
          DaciaSaenzCommunity Manager
          Community Manager
          November 2, 2018

          YAY!! So happy to hear that! ANNNND as Mike said the new patch is out and ready for you!

          If you don't see the update for 13.0.1 in your CC App, use the hamburger menu and select "Check for App Updates" to trigger the availability of the new version.

          I do want to note that this will resolve issue for Mogrts made in older versions of AE, except for Mogrts that require Dynamic Link. After Effects did not release an emergency patch in tandem so those will be resolved in the next patch.

          Thank you for all of your patience!

          Cheers,

          Dacia

          - Dacia Saenz, AE & PR Engineering Teams
          jstrawn
          Community Manager
          jstrawnCommunity Manager
          Community Manager
          October 18, 2018

          Hi Travis. Thank you for letting us know about this. We'd like to get it resolved for you and other users as quickly as possible. To help with that, could you please send me:
          (1) A simple prproj which repro's the problem
          (2) The media I need to open that project
          For example, if the project contains a Graphic from an ae mogrt, I will need the .aegraphic file which was imported to the project when the mogrt was applied. You should be able to find that by right clicking on the thing in the Project panel and choosing "Reveal in Finder/Explorer"

          You don't need to fing and send the fonts necessarily because we can usually see what's missing in the Resolve Fonts dialog when we open the project.  A simple project is the best thing to start with. Thanks in advance.

          J
          joshe83393484
          Participant
          October 18, 2018

          Hi there,

          I am having the same issue and have compiled exactly what you asked for.  When you open the project you will see a segment of a recent project I worked on and what the motion graphic template looks like now.  Above that in the timeline you will see a disabled clip which is what it should look like.  How should I send this to you?

          M
          Adobe Employee
          Mike_Berry_Adobe
          Adobe Employee
          October 18, 2018

          Hi -

          First question: Does the font that is getting substituted still show up in the Font menu in the EGP, or is it missing from that list?

          Mike

          S
          Community Manager
          Sumeet Kumar ChoubeyCommunity Manager
          Community Manager
          October 17, 2018

          Hi travisfpwmedia,

          Sorry to hear that you are facing this issue. Please confirm if any Adobe fonts (Typekit fonts) were used in the motion graphics templates.

          Regards,

          Sumeet Kumar Choubey

          carterd7
          carterd7
          Participant
          October 18, 2018

          I am also having this same issue after updating all of my cc programs.

          Is it no longer possible to use custom fonts (fonts outside of Adobe Fonts) in motion graphics templates in Premier Pro?

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