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Correct answer R Neil Haugen

For H.264 exports, you go down to the Video tab, scroll down a bit until you get the option "Encoding Settings" ... see where mine shows "Hardware Encoding"?

 

Just use that drop-down to change to Software Only.

 

You can also go into the Preferences for Premiere and Media tab of the Preferences dialog, un-check hardware encoding for H.264/HEVC files.

 

Neil

2 replies

R Neil Haugen
R Neil HaugenCorrect answer
Brainiac
December 20, 2021

For H.264 exports, you go down to the Video tab, scroll down a bit until you get the option "Encoding Settings" ... see where mine shows "Hardware Encoding"?

 

Just use that drop-down to change to Software Only.

 

You can also go into the Preferences for Premiere and Media tab of the Preferences dialog, un-check hardware encoding for H.264/HEVC files.

 

Neil

Everyone's mileage always varies ...
    MahaB82A
    MahaB82AAuthor
    Brainiac
    December 20, 2021

    Do you have any idea why Software Only works?

    R Neil Haugen
    R Neil Haugen
    Brainiac
    December 20, 2021

    The difference between the two options is based on the hardware in your computer. If your CPU doesn't have a rather recently designed H.264/HEVC that also has the encoding bits built into the chip, then the math processing for this has to be done by "regular" computational work.

     

    That's what "software only" means, it's using mathematical computations rather than a built-in bit of the CPU to do the computation for the encoding.

     

    Some CPUs have the capability, many don't.

     

    Neil

    Everyone's mileage always varies ...
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      December 20, 2021

      Hi Maha,

      Where it says "Hardware Encoding," choose Software Encoding instead. Let us know if that works.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
        MahaB82A
        MahaB82AAuthor
        Brainiac
        December 20, 2021

        Thanks, it works.

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