Export to MP4 H.264 using Hardware Encoder bug

[Leon30897735ruuf]

• Issue - When exporting to H.264 MP4 from Premiere Pro using the option "Hardware encoding", this causes macroblocking issues when pausing on frames using Quicktime Player. This was repeated across 2x Mac Studio machines with the same spec.
  
• Adobe Premiere Pro version number: 24.5.0
• Operating system - OSX 14.6
  
• System Info: CPU, GPU, RAM, HD:

  • M2 Ultra

  • 128GB

  • 2TB SSD

• Video format: 1920x 1080 @ 25fps
  
• Workflow details: Normal sequence. Standard export using the "Export" tab in PP.
  
• Steps to reproduce - (Very important!) If I export to H.264 MP4 using "Software Encoder" the issue is fixed.
  
• Actual result -  Quicktime player paused / jog frames causes frames to break up & show macroblocking.

[Kevin-Monahan]

Thanks for the bug report, @Leon30897735ruuf!

I am Kevin from support, a mod here. I appreciate the neatness and style of the report on your bug report. Nice job!

An additional question: Please include the codec for your video format. Is it H.264 or HEVC? Also, let us know which camera shot the clip, or run a sample clip through the freeware MediaInfo and create a screenshot from the "tree view." Post that here, if you don't mind.

I hope we can help you soon. Sorry for the problem.

Thank You,

Kevin

[Kevin-Monahan]

Hi @Leon30897735ruuf,

I'm checking in with you on your bug. How's it going with the project? Let us know. I'll move your post to the "Discussions" forum while we await your response about your format. We need more info to repro your bug.

Thanks,
Kevin