Known Participant

Question

Exporting bugs and problems

Forum|Forum|4 years ago
May 21, 2021
3 replies
974 views

I am getting weird issues when I export, it happens every time and I have to re-export and hope it doesnt do it somewhere else in the video. Ill attach a few examples. Here are a few issues:

1. But PNG's will be missing

2. I get this weird, garbled green/inverted image on the images, sometimes during creation and sometimes after exporting.

Ive tried a few other versions that didnt do this, and ive tried resetting my prefrences etc, and it still does this. Is it an export or hardware issue? I cant figure out whats going on.

Error or problem

This topic has been closed for replies.

Christian.Z

Community Expert

Can you change the renderer from harware accelaration to software only?

T

Thnikkaman1Author

Known Participant

Thats what im currently doing. Hardware would occasionally add a different kind of visual audio/visual glitch. Software was working great up until a month or so ago. But I finally got sick of it enough to post for a solution.

clearing the cache seemed to have helped. But ive only done 1 render, hopefully it will continue to work on future projects.

Kevin J. Monahan Jr.

Community Manager

Thnikkaman,

Make sure your still images are not hugely oversized compared with the sequence size. 2x size is plenty for any animation you need to do. Otherwise, you might overwhelm your GPU.

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Peru Bob

Community Expert

If that's not it:

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)
https://community.adobe.com/t5/premiere-pro/faq-fix-for-nvidia-gpu-crashes-when-using-a-laptop-on-windows-10-pc/td-p/12037161.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

T

Thnikkaman1Author

Known Participant

Will give these a run through, didnt think of the media cache and a few of the other things listed. Will report back if it persists!

Peru Bob

Community Expert

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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