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3

Exporting videos From Premiere Pro will not play or download to iPhone

Community Beginner ,
Mar 20, 2022 Mar 20, 2022

I've recently been unable to download or play any videos I've exported from Premiere Pro on my iPhone that are over 1080x1920 and 10 bit. I've had this issue ever since I've begun using Premiere, I'm unable to download or play any videos rendered in H.264 that are above 1080p with a bit depth larger than 10 bits. The videos larger than 1080p will download and play fine on any apple or windows computer, or andriod phone but will not play on my iPhone. Every time my iPhone gets a "you can not download or view this type of video" message even though the vidoe file type is listed as supported according to apple's website. My clients are also having this issue. 

 

I've read another forum where people were having this issue and solved the problem by changing around the exporting settings but I've found no success with their advice. I'm beginning to think this has something to do with the fact that I'm exporting this from a Windows PC and trying to play it on an iPhone but who knows.

 

Very annoying and I still for the life of me can't figure this one out. 

TOPICS
Editing , Error or problem , Export , Performance
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correct answers 1 Correct answer

Community Beginner , Mar 18, 2025 Mar 18, 2025

Problem Fixed :high_voltage:

If you're experiencing encoding quality issues or compatibility problems with iPhones, make sure to check your Encoding Profile.

By default, it might be set to "Main", which can limit the bitrate and cause incompatibility with iOS devices.

Simply changing it to "High" improves quality and ensures better device compatibility.

Hope this helps, let me know if you have any questions.

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New Here ,
Mar 19, 2025 Mar 19, 2025

This didn't work for me. I tried Baseline, Main, High but H.264 never works on an iPhone. The only way I can get it to work on an iPhone is exporting using HEVC.

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New Here ,
Mar 19, 2025 Mar 19, 2025

My solution to this is simply choose the "Youtube" under Destinations instead of the "Media File" one.  Skip the YouTube sign-in in Publish.  It will save a local file without outputing one to your YouTube channel (does not matter if you have one or not).   This fixed all of my videos and they've been playing very nicely across all of my iOS devices.

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