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O
Olly5FB2
Participating Frequently
March 29, 2021
Question

Extensions pane greyed out V15

  • March 29, 2021
  • 2 replies
  • 627 views

I can't find a fix anywhere and Adobe support says it is 5 working days away...

The extensions pane in the "window" dropdown (see attached screenshot) is greyed out since updating to v15. This is terrible for my workflow and seriously impacts my ability to deliver. Does anyone have a solution? The extensions are installed correctly from Marketplace, and I've been using them for years. Please help, I'm dying here...

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2 replies

O
Olly5FB2Author
Participating Frequently
March 29, 2021

Jeff Bellune
Jeff Bellune
Legend
March 30, 2021

Weird.

It looks like you're on a Mac. Let's try the basics first:

  • Launch Pr from the dock or launchpad or a desktop shortcut while holding down the Shift+Option keys. Keep them held down until the main program window appears. That will reset your preferences and your plugin cache.
  • Once you see the main program window, and before you open any projects, go to Preferences>Media Cache and delete *all* of your cache files.
  • Open your favorite project and let us know what happens.
    O
    Olly5FB2Author
    Participating Frequently
    March 30, 2021

    Thanks for replying! I've tried these steps but no luck unfortunately. Still greyed out.

    Jeff Bellune
    Jeff Bellune
    Legend
    March 29, 2021

    O
    Olly5FB2Author
    Participating Frequently
    March 29, 2021

    Hi Jeff thanks for your reply - Is there a way I can edit my original post to do this?

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