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cari-f
cari-f
Participant
October 4, 2024
Question

Eyedropper for color picker is inaccurate - looking to troubleshoot

  • October 4, 2024
  • 1 reply
  • 491 views

When I select a color with the eyedropper tool, the color that it produces is always slightly off. I've tried the eyedropper button in both the Essential Graphics panel and in the Color Picker box itself, both produce the same results. Even the color information is different.

 

Is this a bug or could this be an issue with my settings or computer?

 

Extra details: 

Premiere version 24.6.1

MacBook Pro running Sonoma 14.4.1

    1 reply

    Christian.Z
    Community Expert
    Christian.ZCommunity Expert
    Community Expert
    October 4, 2024

    @Kevin-Monahan you think this is a graphics card issue? or a known bug?

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 4, 2024

      Hi @Christian.Z and @cari-f,

      Thanks for the notes, people! I looked up the issue and there is nothing currently showing a bug along these lines. @Christian.Z, can you repro the error? I hope we can assist you with this soon, @cari-f.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      Christian.Z
      Community Expert
      Christian.ZCommunity Expert
      Community Expert
      October 5, 2024

      Thanks to both of you for looking into this!


      @Kevin-Monahan  Im really hoping what i type will make sense.
      I was able to repro the issue but with different behavior: using the same color values of @cari-f with the right square selected, I hovered the picker around on the left colored square, and i noticed the color value changing from pixel to pixel (variation of 2 values).
      however, when i had the right square selected and hovered the picker around the right square itself, the color will slowly and gradually change to evantually reach black.
      In other words: if we have on color and we color pick itself, it will go slightly darker everytime

      I suspect what is happening with Cari which is the bug, is when taking the color picker to the right square, it passes the left one resulting in slightly darker value and actually locking it there

      Continued testing: very weird behaviour with the color picker regardless of the color
      Tried fixing the issue: no success

       

      Video below:
      https://youtu.be/gg4prTXwSTY

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