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FAQ: Where do I find Premiere Pro crash logs on Windows or Mac?

Jun 14, 2017 Jun 14, 2017

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When Premiere Pro crashes, it places the crash logs on your computer. The crash logs store relevant information that can help in troubleshooting the issue. Having a copy ready for technical support can lead to a quicker resolution.

 

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Follow these steps to find Premiere Pro crash logs on Windows:

  1. Open Windows Explorer by pressing the Windows+E keys.
  2. Unhide hidden folders by following these instructions: https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
  3. Navigate to the following folder to collect the crash log

OS:\Users\[username]\AppData\Local\Temp\Adobe\Premiere Pro\23.0\SentryIO-db\reports

[NOTE: <username> is your Windows user name]

 

23.0 refers to Premiere Pro 2022. If you're using a different version of Premiere Pro, you have to check the corresponding folder for that version. For example, the crash log for Premiere Pro 2022 is stored in the 22.0 folder.

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Adobe Employee ,
Jan 25, 2019 Jan 25, 2019

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How to find Premiere Pro crash logs on Mac?

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Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[Your Username] ▸ ⁨Library⁩ ▸ ⁨Caches ▸ ⁨Adobe ▸ ⁨Premiere Pro [brand version e.g. 2023]⁩ ▸ [technical version, e.g.⁨23.0] ▸ reports

 

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