File format not supported

[alvaro_rmss]

Hello i have videos in mp4 format and i cant import then into adobe. I tried using video converters to different formats, such as .mov or .avi but they do not work either. Do you guys have any idea how to fix it?

[John T Smith]

MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

[alvaro_rmss]

this is what i get from the mediaoinfo prohgram

[Michael Grenadier]

you might also tell us how you acquired these files?  Not sure if it's possible to embed digital rights management in mp4 files, but if so, that might be the problem.  

[alvaro_rmss]

The videos were taken with an iphone and sent to me by whatsapp, if that gives you an idea great, if not ill run the progra you sent me

[Michael Grenadier]

unfortunately iphone videos are somewhat problematic for a couple of reasons.  First that don't shoot at a constant frame rate which can cause issues and second, the codec is something called hevc and I have a feeling you have an older system that's not compatible with hevc.   Use Handbrake to convert the files to a constant frame rate and with a premiere friendly format.  

https://handbrake.fr/downloads.php

[alvaro_rmss]

I tried different combinations of encoding and it does not work still. Could you tell me what video preset use, constant or peak framerate and any other configuration I may need. Thank you for your time.

[Peru Bob]

Constant frame rate mp4.

See here:

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y