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Damianobertoli
Participating Frequently
June 23, 2020
Question

File Import error when importing project from CS6

  • June 23, 2020
  • 3 replies
  • 771 views

I'm trying to import a project which I began on CS6 - the project files are on an external HD connected to my Macbook Pro. CC locates the files but won't impotrt them - the error message is:

'the importer reported a generic error'

Can anyone help me??

Thanks!!

Damiano

    This topic has been closed for replies.

    3 replies

    A
    Andy 1968
    Inspiring
    June 25, 2020

    If it is an old video clip and you are using CS 6 the video link below might be helpful. You might be able to simply change the files extenions.

    https://youtu.be/nUnzq94iuJg  

      M
      Michael Grenadier
      Community Expert
      June 23, 2020

      and what format are your sources?  If you double-click on one of the files from the finder, will they open in quicktime player?

      Media Info will tell you the important details of your sources

      https://mediaarea.net/en/MediaInfo/Download

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        DamianobertoliAuthor
        Participating Frequently
        June 23, 2020

        The sources are AVI's ......

          Graeme Bull
          Graeme Bull
          Community Expert
          June 23, 2020

          You keep saying "AVI's" as if that means something to you, but unfortunately it doesn't mean anything to other people, that's why they are asking. AVI or MP4 or MPG is just a container for your video file. If I were to guess, your AVI files are ancient, in some odd codec as AVI files used to be. Likely Premiere can't decode them anymore, hence the question "can you open them in quicktime" or whatever player you have. These questions aren't asked to waste your time but your answers are wasting other people's time as you continue to choose not to make the effort being asked.

           

          More or less you likely have to transcode the footage to something more modern. Probably the easiest solution for you.

            Ann Bens
            Ann Bens
            Community Expert
            June 23, 2020

            Which OS exactly?

            CS6 is a no show on Catalena.

             

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              DamianobertoliAuthor
              Participating Frequently
              June 23, 2020

              I just upgraded to Catalina, yes...

              The project loads but no source files will import..

              they are AVI's.....

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