Participating Frequently

Question

Files don't appear in Import Dialogue Box after created in Media Encoder

Forum|Forum|8 years ago
April 7, 2017
3 replies
1005 views

Does anyone have this weird issue where it takes a long while for files to appear in the dialogue box when you're trying to upload videos?

For instance - when I'm done exporting a video from Premiere using Media Encoder - and I go to YouTube to upload it - when I try to select the file from my hard drive, it simply isn't there. Sometimes, I see the split audio/video temporary files even though the encoder has finished exporting. More often, I have to do a search for the file name for it to come up, even though I'm in the destination folder already.

Usually, if I wait 5 or 10 minutes, it will finally appear, and this might be an OS X issue, I'm on 10.12.3, but it's the weirdest and most frustrating thing ever....@

This topic has been closed for replies.

Horshack

Legend

FYI, someone reported this in the AE forum as well:

https://forums.adobe.com/thread/2300486

C

CoachNickAuthor

Participating Frequently

Wow - thanks for all the info. I will try to reset the Finder and see if that helps. I've tried to choose a different folder then come back to it and no joy. The external drive I'm using is formatted for Mac...

M

Meg The Dog

Inspiring

Keep in mind you have to have a realistic expectation for how long this will take. The two files need read, combined and then written back to the same drive. Depending on the length of the file, how busy you computer is doing other things, the speed of your drive and its connection to your computer - this may take a while to do.

MtD

Horshack

Legend

Are there other files in that directory and if so, do they show up immediately in the open dialog file list while you're waiting for the newly rendered file to show up?

C

CoachNickAuthor

Participating Frequently

Yeah - other files in the directory show up. And if I search for the file, SOMETIMES, it'll show up there - and the Finder shows that the file is in the folder that I'm currently looking in. But sometimes, not even search works. The only surefire way I've seen to wake it up is to duplicate the file... Am I really the only guy suffering from this?

M

Meg The Dog

Inspiring

This may be a Finder issue. If you are certain that the files have had time to mux, and don't see the single file, go to Apple Menu > Force Quit Applications and select the Finder - the button will change to Relaunch. Relaunch the finder and see if the directory for the folder updates.

Also are you exporting to an external disk? If so, is that disk formatted Mac?

MtD

E

excited_Genie16B8

Legend

Have never had that issue on Windows.

There is a muxing process after export, combining the separately encoded video and audio files into one. But the green check in AME won't appear until that muxing is complete. So as long as you have that green check mark, the finished file should appear on the hard drive in any file manager.

C

CoachNickAuthor

Participating Frequently

I know, right? It's the weirdest thing I've seen in years and years of editing. Sometimes those separate files appear for a long time, but not the combined finish file - even though the encoder has been done exporting for a while..

On this one issue, you're lucky you're on a PC, lol

M

Meg The Dog

Inspiring

How long does it tale before the two files are joined into the expected single file? If you are exporting -say- and 1.5 hour file, it will indeed take a while as the muxing is done.

MtD

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded