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davide.bonaldo
Inspiring
January 24, 2023
Answered

FIX the bug of audio missing from export

  • January 24, 2023
  • 181 replies
  • 37657 views
When exporting a video sequence premiere randomly leaves out part of the audio. Those part were not muted, but in the same channel and of the same kind of other parts exported fine, not even cut: so for instance you have a talker that randomly get the voice silent.
This is a big reliability issue, because there is no correspondence of what you have on timeline and what you are going to have on final export. This happens on different machines and happened also with previous versions of Premiere different from this one at moment of writing 15.4.1 (build 4).
The only reliably working workaround has been export only the single audio channels in wave files and then import it back into the timeline, that is time consuming and unacceptable for a professional software.
Correct answer KinoKast

23.5 fixed it for me... but after months of frustration, nearly doubling my workload.

181 replies

New Participant
April 23, 2025

It still is an issue. Just got made aware from a fan that on my video files randomly audio parts are missing. In files from 1 to 3 hours it often cuts off after 20-40 minutes.
For a paid product, this is rediculous that this problem still exists after years. It makes the entire product unusable.

Adobe, when do you plan to get this fixed?

New Participant
February 18, 2025

:: THIS WORKED FOR ME ::
After trying many things, I exchanded the audio tracks from tracks 3 and 4 (moved the one that was on track 3 to track 4, and the one that was on track 4 to track 3)... and so found that track 4 was the one that was missing on the exports. So, I deleted track 4, added a new track, put the audio file there and worked.
Hope this works for someone else.

Bobby Boson
Inspiring
February 17, 2025

This is still a problem--BUT! I have discovered a potential fix. Or rather, here is what worked for me.

 

This seems to be YET ANOTHER issue tied to Premiere not exporting correctly when using proxies. I am having this issue (v25.1, 2022 mac book pro). Nothing on this thread fixed the problem for me. I was freaking out because the issue had me way past deadline on a project (thanks, adobe!).

 

Finally, I toggled off the proxies just for sh!ts and giggles and, bingo-bango, all my audio was in place. I also toggled them back on and exported again just as an experiment...audio was missing again. Toggled the proxies off and re-exported...fixed again. 

 

Bottom line...now you have to turn off the proxies before you export anything, whether it's stills or the whole video. 

 

Hope this helps!

BITMASTER2000
New Participant
February 17, 2025

I wish it were that simple, but it isn't. I never used proxies and never will. And I'm sure many other people here are in the same boat.

New Participant
February 13, 2025

This is still happening to me in 2025. And we pay for a program like this, it's really a joke...

New Participant
February 12, 2025

This just happened to me. I copied and pasted my sequence into a new sequence, and successfull reexported. 

New Participant
February 3, 2025

This is still an issue as of February 2025.  Premiere 25.1 on a new installation of Windows 11.  Plenty of system resources and everything is updated.  When I import projects from After Effects (also v25.1) sometimes the audio doesn't even import with the project.  When it does import, it will sometimes export out of Premiere to video and sometimes it won't.  It seems quite random.  Sometimes I can reimport the AE files and it'll work, but sometimes it won't.  I've tried all sorts of workarounds (cache management, saving AE files as new files, etc.) but nothing consistently works.  This is causing quite a bit of frustration and lost time.

New Participant
February 3, 2025

Hi, it's 2025 and the issue is still there.

 

Context:

I use Adobe Premiere Pro 2024 and 2025 (version 25.1.0 (Build73)).

In my case, every time that I export there are specific missing parts, sentences exactly.

I tried the method "render and replace", it works great for all the parts that already provided sound but not for the one with no sound.

For that specific sentence (that has no sound on the export) after render it, it replaced it with 0 volume (no sound).

I realized that Channels 1 and 3 were needed because channels 2 and 4 had no sound.

 

Workaround:

  • I tried rendering and replacing, changing the sequence with a new one, changing the track from 1-2 to 5-6, and trying to export only the sound, but the same issue appeared over and over.
  • I use a proxy for all my long materials. So I used the proxy sound for that specific sentence. And it worked. (but it took some time because there were a lot of missing parts...)
  • I will try to convert all my materials from the start (even if it takes some time), and see if it's going to have this issue anymore. I will repost it if it still appears.

 

 

I am sure that someone from Adobe understands better than me.

I realized from my issue, that Adobe Premiere exports another Channel for that specific sentence (and not the one assigned by me).

It never happened with Channels 1 and 2.

So the issue appears to be (at least in my case, where the sound disappears only on specific sentences, and every time the same parts are missing) - that Adobe Premiere mistakes interpretation of the Channel assigned (it takes Channels 2 or 4).

 

I hope to solve this issue if I convert all my materials from the start.

Unfortunately, it doesn't work so great (takes a lot of time) for films and long-long materials.

Community Manager
February 18, 2025

Hi @1RS,

 

Can you tell me what format your video and audio are in?  Can you explain more about the channel issue?  Premiere is not correctly mapping the channels on export?  If you're able to send in any examples, we'd love to take a deeper look into this.

New Participant
February 3, 2025

It still makes the same issue only from time to time.

For long materials this is an issue because of the time to recheck if anything is missing.

stephenr90672605
New Participant
December 21, 2024

STILL HAPPENING! ISSUE NOT FIXED> I can't even export the audio without missing parts. Is there a new workaround?  HELP!! 

BITMASTER2000
New Participant
December 13, 2024

The "out of storage" theory sounds plausible. It stands to reason that Premiere Pro requires substantial temporary space to pre-render exports. This aligns with my experience, as I encountered the issue on larger-than-usual projects. At the time, I had approximately 50-70 GB of free space on the Windows drive — which could have been insufficient. But it's still speculation from my end.

 

I took a break from work, but if anyone else finds that it does indeed help to either free up more space, or to move the Windows temp folder to another drive with more space, please report your findings here. Your feedback is much appreciated. Adobe won't take this seriously, so all we have is each other.

Inspiring
December 15, 2024

Actually it was the buggy h.264 compression of Premiere Pro, as I read through different other sources and combined the findings there.

 

So I changed my output video to AppleProRes 422 Proxy (which gives nearly the size of a proper H.264 compression) and to a Qicktime .mov format instead of .mp4 and it worked out with all audio from all clips included ...