Community Manager

Answered

FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

Forum|Forum|4 years ago
November 25, 2021
35 replies
141352 views

This issue has been fixed in Premiere Pro version 23.2. Please update to get the fix.

We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1

The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.

If you are experiencing this issue, use one of these options:

Please update to version 23.2 where the issue is fixed
The following workarounds are for 23.1
- Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
- Export to a different format, such as Apple ProRes.
- For H.264 exports only: disable hardware-accelerated encoding.

Correct answer Ann Bens

Update to 23.2.

Show previous replies

Rıfat Dirgenali

Participant

When I restored version 23.0 the problem went away

P

PA Reportage

Participant

After the latest update I have the same problem. I use H.264. I have plenty of storage space on my harddrive, so that is not the problem. I have changed to Mercury Playback Engine Software Only and use Software Encoding in Export settings. Still doesn't work. I have also tried different Bitrate settings.

The only thing that works for me is when I export to an external drive or even the SD card. Just so you know 🙂

(I live in Sweden.)

Francis-Crossman17221443

Author

Community Manager

The workaround is actually disabling hardware-accelerated encoding in the export window. Toggle open the video section and find Performance under Encoding settings. Change it to Software Encoding. Hope this helps.

P

PA Reportage

Participant

That did not work for me. I restored to version 23.0 and now it works.

Kirmm Ella

Known Participant

The problem I had is that the name of the export folder had non basic English characters. After changing it the problem went away.

Francis-Crossman17221443

Author

Community Manager

@10295028, thanks for letting us know this worked for you and you were able to get your project exported.

wsl3825377

Participant

after update to 23.1, cannot export file, it shows an error

"File importer detected an inconsistency in the file structure of filename.mp4. Reading and writing this files metadata (XMP) has been disabled."

I need to install old version (23.0) to solve the promlem

Wolf from Latvia

Participant

Hej,

Have been working with Premiere pro and same project for 3 months and yesterday after updates I got an error on my exports: Could not write XMP data in output file

Could this be a bug in Premiere Pro update?

To exclude typical issue for this error:
1.I have plenty of disk space

2. I have cleaned all cache
3. Nothing changed in the setup or file type I worked with, unless some Santas Elfs came to mess with my files and used magic.
4. Always used Software Encoding and still do

Interesting fact here is that I can render(export) files when using VBR. 1 pass but also not always, 1 out of 5 times it still gives the same error.

I am running out of ootions here everything people have suggested did not work or were not even an issue to begin with.

AMEEncodingLog.txt

M

mayjain7130546

Community Manager

Hi @Wolf from Latvia ,

Sorry for this issue. Here are the details on this issue https://community.adobe.com/t5/premiere-pro-discussions/export-issue-for-h-264-and-hevc-with-premier...

While we continue to work on fixing this, please use any workaround mentioned in the above post and let us know how it goes for the time being.

Thanks,
Mayjain