Principal Product Manager

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FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

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This issue has been fixed in Premiere Pro version 23.2. Please update to get the fix.

We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1

The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.

If you are experiencing this issue, use one of these options:

Please update to version 23.2 where the issue is fixed
The following workarounds are for 23.1
- Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
- Export to a different format, such as Apple ProRes.
- For H.264 exports only: disable hardware-accelerated encoding.

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Ann BensCorrect answer

Community Expert

Update to 23.2.

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Rıfat Dirgenali

Participant

When I restored version 23.0 the problem went away

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PA Reportage

Participant

After the latest update I have the same problem. I use H.264. I have plenty of storage space on my harddrive, so that is not the problem. I have changed to Mercury Playback Engine Software Only and use Software Encoding in Export settings. Still doesn't work. I have also tried different Bitrate settings.

The only thing that works for me is when I export to an external drive or even the SD card. Just so you know 🙂

(I live in Sweden.)

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Francis-Crossman

Author

Principal Product Manager

The workaround is actually disabling hardware-accelerated encoding in the export window. Toggle open the video section and find Performance under Encoding settings. Change it to Software Encoding. Hope this helps.

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PA Reportage

Participant

That did not work for me. I restored to version 23.0 and now it works.

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Kirmm Ella

Known Participant

The problem I had is that the name of the export folder had non basic English characters. After changing it the problem went away.

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Francis-Crossman

Author

Principal Product Manager

@10295028, thanks for letting us know this worked for you and you were able to get your project exported.

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wsl3825377

Participant

after update to 23.1, cannot export file, it shows an error

"File importer detected an inconsistency in the file structure of filename.mp4. Reading and writing this files metadata (XMP) has been disabled."

I need to install old version (23.0) to solve the promlem

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A

Anonymous

Hey,

I get an error that says "File importer detected an inconsistency in the file structure of okay.mp4. Reading and writing this file's metadata (XMP) has been disabled" does anyone know how to fix this? And tell be what causes this error.