Formato no admitido o archivo dañado

[Ignacio35961197q91p]

Hola, Tengo este problema al intentar importar videos, ya que probado con diferentes formatos, borrando cache, cambiando el codex, cambiando la version, reinstalando premiere y aun no encuentro una solución.

agradeceria mucho la ayuda  

[kglad]

what app?

[Ignacio35961197q91p]

Premiere pro

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

[Ignacio35961197q91p]

no funciono, la verdad no creo que sea un error en los videos ya que ni siquiera los de muestra me deja importar, creo que puede ser un error en el programa quiza

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

Make sure to use a Studio Driver from NVIDIA (NOT the Game Driver), but not the latest version - it has issues with Premiere Pro.

If that doesn't work, try creating a new project and import the old one into it.

[Ignacio35961197q91p]

aplique los pasos, sin embargo aun persiste el error, mi tarjeta grafica es AMD no se si eso tendra algun tipo de relación (tengo los drivers actualizados)

[R Neil Haugen]

So the file in question is an mts?

[Ignacio35961197q91p]

he probado con muchos archivos .mts  .mov   .mp4   .mpg  .dxp y con todos me da el mismo error