Skip to main content
B
bboru2000
Inspiring
May 1, 2022
Answered

Frame io is useless if you can't log in

  • May 1, 2022
  • 1 reply
  • 3464 views

Spent several days at NAB being bombarded from multiple booths about how awesome Frame io is. OK...I'll give it a try for a client review. Premiere Review with Frame io page is up and looking for me to sign in. No matter what I do, I cannot either sign in, make a new account, or link to my adobe account.  Wasted over an hour of time trying to get in to this shiny new feature. If I have to waste time trying to use a new feature, I just won't ever try it again.

    This topic has been closed for replies.
    Correct answer bboru2000

    I've just figured it out, thanks. A similar, but different situation. I looked back in my email archive and found that, six years ago, someone added me as a team member to their project. I logged on to their Frame.io project with the address I use for my Adobe Account, and that now, (6 years since I last used Frame.io!) was the problem. I logged back in to that team account on Frame.io and changed my email address to a different one from my Adobe ID. It logged in from Premiere after that. Frustrating! I think Adobe needs to put a caveat up on the initial sign in to check if you have a previous account.  Thanks for the help!

    1 reply

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    May 1, 2022

    Most users who had an issue had previous accounts, and needed to follow the instructions under the heading "I already created a free Frame.io account with my Adobe ID. How do I get Frame.io for Creative Cloud?" on this page:

    https://helpx.adobe.com/x-productkb/multi/frameio-creative-cloud-faq.html

     

    But that doesn't appear to be your issue.

     

    @Patrick Southern might be able to help. He's the Adobe Product Manager for the Frame.io panel, and has been very active in the forum. 

     

    Stan

      B
      bboru2000AuthorCorrect answer
      Inspiring
      May 1, 2022

      I've just figured it out, thanks. A similar, but different situation. I looked back in my email archive and found that, six years ago, someone added me as a team member to their project. I logged on to their Frame.io project with the address I use for my Adobe Account, and that now, (6 years since I last used Frame.io!) was the problem. I logged back in to that team account on Frame.io and changed my email address to a different one from my Adobe ID. It logged in from Premiere after that. Frustrating! I think Adobe needs to put a caveat up on the initial sign in to check if you have a previous account.  Thanks for the help!

        Patrick Southern
        Community Manager
        Patrick SouthernCommunity Manager
        Community Manager
        May 1, 2022

        Good callout. We currently just show a different "Sign In" button if we've found another account. You make a good case for making that more explicit.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices