Participant

Question

Frame.io Login Not Working

Forum|Forum|2 years ago
March 10, 2023
3 replies
12155 views

I have tried absoulely everything to log into my Frame.io account but each time I add my login creditentials it refreshes the page and asks me to login again. I have tried everything I can think of to fix this: clearing the cache, cookies, opening in an incognito window, restarting my computer--even opening a brand new account with a new email and NOTHING is working. Can someone please help me figure out why I can't get logged into my account? I am a paying customer of Adobe and not being able to log in is preventing me from beinng able to work with my editors and do my job. Please advise, thank you.

Bug

Kevin-Monahan

Community Manager

Hi @Luke28820153ngdp and others on the thread,

Thanks for the message. I know it's frustrating to encounter login issues, especially when you're in the middle of important work. This morning, Frame.io experienced an incident where users reported seeing an error message, "something went wrong," when attempting to log in. I have an update for you.

The Frame.io team has already identified and resolved the problem. For any ongoing updates, you can always check the Frame.io status page. While the incident has been resolved, Frame.io engineers closely monitor the situation to ensure everything runs smoothly.

If you're still experiencing problems, please don't hesitate to email the Frame.io support team at support@frame.io. Once logged in, you should also be able to chat with the Frame.io support team from the browser. They'll be happy to assist you further.

Thank you for your patience and understanding, and I'm sorry for the frustration. Please let us know if there's anything else I can help with! Take care.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

J

jeniedin_9646

Participant

Hello , I am encountering the same problem as above what to do ?

O

ohjayda1

Participant

same any resolution?

Jeff Bugbee

Community Expert

Can you try this link? https://accounts.frame.io/welcome?isLogin=true

Had another user today with a similar issue and the sign-in page with only the username was incorrectly redirecting.

C

Ceridwen30023059ixml

Participant

that link is buggy doesnt allow for email addresses to be added

L

Luke28820153ngdp

Participant

Nice work on the big update to frame.io Adobe. I can't log in to my account.

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

A

Ashley28803869n2hpAuthor

Participant

Hi John,

I have done all of the above, including reaching out to Adobe support. The agent told me they can't help me because frame.io is a free service and the only way to get help was to post a question here. I am a paying customer of Adobe--I don't know why the agent/customer support couldn't help me with an issue I'm having with a free software, but so far no one has been able to help me. I even created a new Frame.io account with a new email and the page is still redirecting back to the login page. My boyfriend tried to create a Frame.io account on a differnt computer with his own login details and had the same problem. I think there is something wrong with your server or software and we're both unable to get past the login page. I'd appreciate any support you can provide--thank you.

kglad

Community Expert

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