Freeze export in Adobe Premiere or Media Encoder

[renanrnobrega]

I can't export video files from Adobe Premiere or Media Encoder. Processing happens, but it freezes.

[Sumeet Kumar Choubey · Accepted solution]

Hi renanrnobrega,

Sorry to hear about this. Is it freezing while exporting in any specific format (like H.264) or is it with all the formats? If it's specific to H.264, try switching to Software Encoding under Export Settings > Video tab > Encoding Settings > Performance.  Let us know if it exports properly after that.

Thanks,

Sumeet

[renanrnobrega]

Thanks Sumeet, it worked! 

[logans93]

Hey! Everytime I export a h.264 video in Premiere or Media Encoder, it successfully exports but when I play it back, it pauses/freezes 3/4 of the way through. It's been doing this for awhile and I can't seem to figure it out. I've tried changing the export settings to software encoding and even uninstalled the programs with no luck.

Thanks!

[amnah_2764]

Subject: Issue with Adobe Media Encoder

Dear Adobe Support Team,

I am experiencing an issue with Adobe Media Encoder related to file encoding. Every time I try to encode a file to webm format, the file does not encode at all. [I attach the images that appear for you here under the email]. Could you please assist me in resolving this problem?

Thank you for your help.

Best regards,
Amnah