Frequency issue in Source Monitor

[Yec202109]

I am using a new laptop and when I play the video in the Source Monitor and also in the Timeline I get this frequency problem. Every driver is updated. This is how it should look (and how it looks when the video is paused) and how it looks when I play the clip:

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[Jeff Bellune]

How did you capture the source footage?

[Richard van den Boogaard]

Premiere Pro is known not to handle Variable Framerate files, from, for example a mobile phone.

If this is the case with your footage, run it through Handbrake (www.handbrake.fr) first before editing, making it constant framerate.

Hope this helps.

[Yec202109]

I captured the footage making a screenshot. 

The footage is fine, it looks perfect in other devices and also works good when I connect an external display to the laptop. 

It also looks fine when I play it with another media player software. 

[Richard van den Boogaard]

Regardless of how other players display the footage, a Non-Linear Editing (NLE) program is an entirely different beast.

Please run the footage through Handbrake and try again.

Hope this helps.

[Yec202109]

I  just run the footage through Handbrake and the problem is still there. As I said, the footage works in the same computer when I use a different display.

[Jannick5E16]

Hi! 

What you can try is to hop into your NVIDIA Control Panel.

- Manage 3D Settings -> click on Program Settings (the tab)

- Find PremierePro.exe -> Vertical Sync: ON.

Kind Regards

[Yec202109]

Thank you for your suggestions. 

I tried everything and the issue is still there. 

[Kevin-Monahan]

Yec,

Sorry, there is little to go on regarding your issue. Please give us full details about your computer system, its GPU/CPU model, RAM, etc. Please also give us details of your media. Run it through shareware "Media Info" in Tree View and post a screenshot of the results.

At a glance, I'd say you need to update video drivers for your GPU. Other things to try in troubleshooting this problem:

• First thing: check Sequence Settings and make sure they match the clip's properties.
• Please close all Projects and then choose Preferences > Media Cache and delete all media cache.
• Please also check Audio Hardware preferences and see that they are correctly set.
• Finally, try transcoding the footage to an editing codec like ProRes. You can do that with shareware called "Shutter Encoder."

Thanks,
Kevin

[Yec202109]

This is the information of the computer: 
Gigabyte Aero 15 XD, 11th Gen Intel Core i7 11800H 2.30GHz, Windows 10 Pro, 32 Gb RAM, 1TB SSD, RTX 3070.

I also attach a screenshot of the media details. Thank you!