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Mayar5C5A
New Participant
May 17, 2021
Question

frozen loading screen

  • May 17, 2021
  • 3 replies
  • 621 views

When I open the program, it freezes like this for two hours and it hasn't worked yet. please help me .How do I fix this problem

    This topic has been closed for replies.

    3 replies

    A
    akhil22669036ixyv
    New Participant
    January 15, 2022

    I HAVE THE SAME PROBLEM? IVE TRIED TAKNG OUT PLUGIN AND STILL ITS NOT WORKING. COULD ANYONE HELP ME OUT?

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      May 18, 2021

      Hi Mayar5C5A,

       

      Sorry to hear about this. We can get this checked. Let us know the system specs (OS, CPU, GPU & RAM). Also, navigate to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore (Windows) or  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore (macOS) & check if you have any plugin in the MediaCore folder. If you find any plugin, temporarily move it to a folder on the desktop & check if Premiere Pro is launching after that.

      Hope it helps.

       

      Thanks,

      Sumeet

      Joëlle Bh
      Joëlle Bh
      Participating Frequently
      May 18, 2021

      Hello,

       

      Sorry for the trouble.

      Can you please try to:

        M
        Mayar5C5AAuthor
        New Participant
        May 18, 2021

        Unfortunately, the solution did not work. Is there another solution?

        Joëlle Bh
        Joëlle Bh
        Participating Frequently
        May 18, 2021

        Can you please try to uninstall premiere pro then install it again?

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