Garbled Premiere Pro interface

[dkaplowitz]

My Premiere Pro, WIndows 10, 15.4.0 (Build 47) is displaying all messed up - unusable. windows all fragmented. Uninstalled Premiere and re-installed, deleted prefs folder; installed latest graphics drivers. Can anyone suggest anything? help!?

[Averdahl]

When uninstalling all files are not removed. I would try some brute force by doing this:

1. Close Premiere Pro
2. Go to C:\Users\UserName\Documents\Adobe\Premiere Pro
3. Delete the subfolder named 15.0 (If you are using verion 15.x that is..)
4. Launch Premiere Pro

When lauanching Premiere Pro those folder will be recreated and since the Workspaces "live" in those folders there is a chance that any corrupted file is history.

Mind you that if you delete that folder your custom workspaces and custom keyboard shortcuts will be deleted as well, so cutting out the folder (Ctrl+X) and place the folder on the Desktop may be a better solution to step 3 so you can save the files you want.

[dkaplowitz]

Yes as I said I deleted the prefs folder 

[Averdahl]

Oops, i read it as "resetted the preferences"... My bad.

1. Has it ever worked, in some version of Premiere Pro? 
2. What are your complete computer specs?

[dkaplowitz]

hi - it's 

Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz

16GB RAM

Windows 10 64-bit

NVIDIA GeForce GTX 1080

I'll try the cleaner tool below.

It's been like this since I had to use this laptop as a temp replacement for my desktop machine - I had a second monitor plugged in to HDMI - the display on the external monitor was fine but the display on the built in monitor was garbled. I was able to use it ok as the HDMI monitor worked fine, but now I'm on the road and needing to use the laptop on its own and the display is unusable in Premiere.

[Averdahl]

- I had a second monitor plugged in to HDMI - the display on the external monitor was fine but the display on the built in monitor was garbled.

By @dkaplowitz

My guess is that the display in the laptop is not using the GTX1080 card but are instead using the GPU inside the CPU and that´s a weaker GPU. Thus the garbled interface.

You can try this:
If you have the shortcut to Premiere Pro on the desktop, right click on it and in the menu you should choose Run with graphics processor > High-performance NVIDIA processor.

You can also try to either upgrade the drivers for the GPU in your CPU: Downloads for Intel® UHD Graphics 630

Best is to change it permanently: How to Change Default Graphics Card Windows 10

[Peru Bob]

Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[dkaplowitz]

After running the cleaner tool, I am still getting unusable windows within the application. see attached. any ideas? desparate to get this going!

[Averdahl]

desparate to get this going!

By @dkaplowitz

See my answer just abowe this post that starts with "My guess is that the display in the laptop is not using the GTX1080 card..."

[dkaplowitz]

So that wasn't an option but I fumbled around til I found the attached screen - changed that setting and that seems to be it... thanks for all the replies

[Averdahl]

Great that you solved it and posted the solution here! 🙂