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Joey5E36
Known Participant
June 8, 2022
Question

GPU Acceleration is NOT working

  • June 8, 2022
  • 1 reply
  • 2615 views

I have an Nvidia RTX 2070. It is the ONLY display adapter listed in the Device Manager. I have cleared the media cache. The Mercury Playback Engine GPU Acceleration option is selected in Project Settings. The software still uses 100% of my CPU (Intel i9-9900k) and only maybe 5% of the GPU when rendering. I have tried everything I see online including updating my bios.

I have no issues with my GPU in any other software or game that I play. ONLY in Premiere Pro.

This needs to be fixed YESTERDAY.... I pay way too much for this software for it not to be working!!!!!

 

This topic has been closed for replies.

1 reply

Ann Bens
Ann Bens
Community Expert
June 8, 2022

Did you turn the GPU on in the Preferences for decoding and encoding?

The use of the GPU is also depended on the effects used in the timeline.

Most of the rendering (as in making preview) or do you mean export is done on the CPU.

 

J
Joey5E36Author
Known Participant
June 8, 2022

Where are "Preferences for decoding and encoding"?

When I go to Edit > Preferences I see no mention of Encoding or decoding. Where IS it?

R Neil Haugen
R Neil Haugen
Brainiac
June 8, 2022

She may be, but you were far more helpful. She offered a solution with Zero instruction as to actually implement it. Even gave a misleading reference in my opinion. I spent several minutes staring at the preference menu looking for any title that said Encoding/Decoding and poking through each looking for a subsection with that title. Then she proceeds to tell me that I should have just read all the documentation and fully understood it all before reaching out for help.

And she's a "Professional"? For real? I pay for this software and when I seek help, that's how I'm treated? Maybe for free software, sure. But this ain't free software. I expect better.


And let's see ... Ann gets paid exactly what ... oh, right, zippo ... to spend her time trying to help folks here.

 

You expect better of those volunteering their time to try & help you ... right!   😉

 

Neil

Everyone's mileage always varies ...
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