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JoshP1001
Known Participant
June 17, 2020
Question

Green horizontal Lines in my source monitor - Please Help!

  • June 17, 2020
  • 1 reply
  • 1176 views

I have thick green lines going across my source monitor and I have no idea what to do. I'm already on Mercury Playback Engine Software Only.

I got an error message saying I have to update my driver, I did that and the green lines appeared, I decided to check for an update on Premiere Pro - I've just Updated my Premiere Pro and the green lines are still there. 

So confused but here are some photos that might help

 

 

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    1 reply

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    June 17, 2020

    Update graphics card driver.

    How to manually install your Intel® Graphics Driver in Windows® 10 

     

    If that does not work your card most likely is obselete and wont work with 2020.

    Revert back to 2019 see if that will work for you.

      J
      JoshP1001Author
      Known Participant
      June 17, 2020

      Thank you! I had already updated so I had to downgrade my driver to allow it to work. Here is the Link I used https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html

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