Hello, I have a MOV file and I try to import it but when I do it tells me that the file format is not supported. What should I do? Thank you

[michalitsag]

I have a MOV file  and I am trying to import it but when I do it tells me that the file format is not supported. What should I do? Thank you

[Nancy OShea]

You've posted in the non-tech supported Lounge.   Which software are you using?   eg: Photoshop, Muse, Dreamweaver, Animate CC, etc...

Nancy

[Brad Lawryk]

I will assume you are trying to import it into Premiere. There is issues importing .mov files into Premiere.

Try the info in these two links for further details:

Solved – Premiere Pro CC/CS6/CS5 Won’t Import .MOV Files | Media Compatibility Solutions

Premiere Pro CC 2015.3/2017 Bug — won’t accept MOV Video | Personal Entertainment SNS 

Hope that helps .....

[Szalam]

The one thing that makes a huge difference no matter whether this is After Effects, Premiere Pro, Premiere Elements, or Photoshop (or any other app), is what codec that video was created with. MOV is just a wrapper for any of dozens (hundreds?) of different codec possibilities.

[jane-e]

Once you know where the movie is going and what format you need, you can drag and drop the .mov file into Adobe Media Encoder, click a Preset, select a name and location, and convert the .mov file into another format by hitting the green play button.

[John T Smith]

That's good if the OP has a Cloud subscription (or even the old Premiere Pro CS6) which includes AME

If he has Premiere Elements, I don't think AME is included (but, I don't know that)

[vedika_06]

which software are you importing it from, and where to?

[Trevor.Dennis]

No one has mentioned Handbrake yet.  There's a better than average chance it will convert your particular .MNOV file to a more user friendly .MP4 and it is free

https://handbrake.fr/

[Guest]

Try to install QuickTime : https://support.apple.com/kb/DL837.

I had this message with a old version of Adobe Media Encoder, and after having installed QuickTime, it became ok