Help needed with glitch in Premiere Pro 23.5 (as well as other versions)

[JohnBonJovi]

Hello everyone!

I've got some footage on my Sony FX30 that has been recorded in XAVC S-I 4K, 10bit, 4:2:2, at 30fps, shot in Slog3 that I want to edit in Premiere Pro, the latest version (23.5), on a MacBook M1 Max.

After I add my mp4 files to the project timeline this is what I see whenever the video is paused. If I start playback it plays just fine but whenever it's paused it looks like this. Also, if I render it, this is what the video looks like, it's just a mess.

Things I've tried:

• deleting cache
• restarting Premiere
• restarting my Mac
• adding the footage to a different project
• converting the footage to ProRes HQ or ProRes LT using Adobe Media Encoder (which rendered the same jumbled mess)
• installing previous versions of Premiere (v22 and v21) and using those

Nothing works for Premiere Pro. I did open up the footage in DaVinci Resolve and there are no issues there. It plays/pauses/renders just fine there.

Also, Catalyst Browse can play, pause, convert them without any issues to X AVC S and I can work with those files in Premiere, but I lose a lot as they are three times smaller.

What baffles me is that this problem has appeared suddenly and I haven't had it happen before. Same type of footage, camera etc. no issues before.

Does anyone have any idea what's happening and how I can fix it? Thank you!

[RobShultz]

Please make sure that your graphics card drivers are up to date.

[JohnBonJovi]

My MacOS is updated to the latest version, so is Premiere Pro, sadly I don't think this is the reason for the glitch.

[Kartika Rawat]

Hi FatherKaido!

Thank you for trying troubleshooting. Which OS version do you have? Can you also share some files with us to test the issue? https://helpx.adobe.com/in/creative-cloud/help/share.html

Let us know.

Thanks,

Kartika

[JohnBonJovi]

Hello, Kartika!

I am running macOS Ventura 13.4.1.

I tried uploading the mp4 files to Creative Cloud but it gives me an unsupported filetype error so I will use WeTransfer instead, let me know if that is okay, or if you prefer a different method?
Premiere Pro Glitch Sample Footage 

[MyerPj]

FWIW: I just tried them and they act normally.

Windows 11 - 21H2

Premeier 23.5

Nvidia 531.61 (studio)

[JohnBonJovi]

Thank you for taking the time to do that and letting me know, I appreciate it! Maybe it's an issue with the MacOS version of Premiere, specifically?

[Kartika Rawat]

Thank you for sharing the files. We'll test them on our end and let you know the results. 

Stand by.

[Sumeet Kumar Choubey]

Thanks for your patience. A similar issue was recently fixed in v1.1 of the Sony Catalyst Prepare plugin. If you are using an earlier version of the plugin, please update to the latest version & check if it's working properly.

Hope it helps. Let us know if you have any questions.

Thanks,

Sumeet