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September 3, 2020
Answered

How to fixed video play Back-and-forth randomly

  • September 3, 2020
  • 4 replies
  • 4519 views

Hi, I just built my PC. First time using Premiere in this PC, I did not have any problems. But after that all the videos playback play all my video back-and-forth. I have try many of past advice (memory Performance, enable transmit, render in&out, downgrade, uninstall and reinstall. 
my PC : CPU : AMD Ryzen 9 3900XT

              GPU : RTX 2070 super

              MB.  : Asus ROG Crosshair VIII hero(WIFI)

              RAM: G.Skill DDR4 3600 64gb

              Storage: Samsung 970 evo+ 1TB

                            HDD Seagate 2TB
 All the video take by Nikkon G6 and it's .MP4 without audio. I don't have any problems in my GF mac book pro by using same file. 

Thank you, I also upload my video for my issue. 

This topic has been closed for replies.
Correct answer Peru Bob

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

4 replies

Jeff Bugbee
Community Expert
Community Expert
September 4, 2020

How did you create your sequence? Did you manually create it or create it by dropping the video file into the timeline window (creating the sequence based off that particular file)?

September 4, 2020

I drag and drop the video file.  

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
September 4, 2020

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

September 4, 2020

The problem is fixed. 

First, I try resetting the preferences then it works. But after reopening the program, the issue came back again. So I resetting the preferences again and set Input to None in Audio Hardware. It seems fine now. Thank you so much. Now I can get back to my works.

Thank you guys all. 

Peru Bob
Community Expert
Community Expert
September 4, 2020

Are the project files, media, or cache on the HDD?

If so, move them to the evo+.

September 4, 2020

All my files and project are in the evo+

Thank you

Ann Bens
Community Expert
Community Expert
September 3, 2020

...so we dont have to download unknown files: we help you, you help us. Thanks! 

September 4, 2020

This is it. Thank you