I can't create a transparent video

[Kacper27540323opdf]

I want to show multiple subtitles and i saw a video telling me that i need to create a transparent video using the setting from File -> new -> transparent video, when i click this nothing happens, no menu shows up just nothing while on the video i saw some sort of menu should pop-up. do i need to enable a setting or something for this to work? or what as i just don't know

[Ishan Y]

Hey Kacper,

Sorry for the issue. Could you Right-click on the Project Panel > New Item > Transparent Video and let us know if that works for you? I have attached a screenshot for your reference. We're here to help.

Thanks,

Ishan

[Yaoli3111504827j7]

Same here, nothing happens. I tried the above and because I already have captions created, the drop down menu above doesn't show up either

[LuluGypsy]

Its not working for me either 😞

[Ishan Y]

I'm sorry to hear about this. Which version of Premiere Pro are you currently using? (Help > About Premiere Pro) If you already use the most recent version (23.6), please share a screen recording of the issue. We'll be happy to look into this for you. 

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.