i can't load video in premier....

I have tried 23.2/23.1 and now 22.5

and still get this message when i try to import video in mp4 format ( images import works) :

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Community Expert

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

Participating Frequently

I don't know how to reply to such a question. but i can give a print screen: https://prnt.sc/68_wOtUxwQuV

I know that i have few hard drives not just 1. probably 2 or 3. if you tell me how to check i will do so.

Community Expert

What (project files, cache, media, etc.) is stored on each drive?

You may be low enough on free space in one or more drives to cause problems.

Community Expert

What codec?

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Also, see here:

Participating Frequently

MediaInfo is attached.

i have ckeaned cache and have restarted but no solution to the problem. all mp4 files have the same issue. not just this one.

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