Known Participant

Question

I have to reset preferences every time i launch premiere for the program window to work.

Forum|Forum|6 years ago
September 19, 2019
7 replies
1727 views

So yesterday I received help in this forum post (https://community.adobe.com/t5/Premiere-Pro/Program-viewer-is-blank/m-p/10616695#M227125)

Today I am working on some videos and while working, my program window stops responding, So I close and relaunch premiere. If I launch it regularly, the program window stays black, if I reset the preferences it works until it freezes. I just got the computer for work on Monday. The computer is -

CUK ASUS ROG Strix Scar II GL504GW Gamer Notebook (Intel i7-8750H, 32GB RAM, 512GB NVMe SSD + 1TB HDD, NVIDIA GeForce RTX 2070 8GB, 15.6" Full HD IPS 144Hz 3ms, Windows 10 Home)

Any help or advice would be appreciated!

This topic has been closed for replies.

Peru Bob

Community Expert

It could be a video driver issue.

Peru Bob

Community Expert

Try downloading a video driver from ASUS:
https://www.asus.com/support/Download-Center/

BadinibenAuthor

Known Participant

Hey Bob, So I realized something. when premiere has been giving me that issue, it has been when i have had it on an external screen. since i am using a laptop, i have been using it on my integrated screen (main display) and have not had issues. but my screen is a bit small, so i would prefer using one of my external screens, but if thats not possible i can definitely just work off of my primary display. Any thoughts?

Peru Bob

Community Expert

What number video driver do you have installed?

https://www.geforce.com/drivers

BadinibenAuthor

Known Participant

Hey Bob, i have the NVIDIA studio driver installed version 431.86

Peru Bob

Community Expert

Also, try this:

https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-clean-delete-or-trash-media-cache-files/td-p/8324672

BadinibenAuthor

Known Participant

Hey Bob, so i have tried that as well. and the error seems to continue. especially when im adding things to my timeline from my file bin.

Peru Bob

Community Expert

Are any other applications behaving badly, or is it only Premiere Pro?

I wonder if it could be a heat issue?

BadinibenAuthor

Known Participant

Its only Premiere, I also use audition often and have no issues. and ill try to clean the cache files.

Peru Bob

Community Expert

You're welcome.

BadinibenAuthor

Known Participant

Hey Bob, I still need to reset the preferences often. I was actually just working on a video and added footage from my project folder to the timeline and the program screen went black and I can't get it back. I plan on resetting it but would love to not have to do this as often as I have had to so far. Any input would be appreciated.

Peru Bob

Community Expert

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

BadinibenAuthor

Known Participant

I gave it a shot, so far so good. If any issues arise, ill submit back here. Thank You!

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