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I keep getting XMP and empty MP4 when exporting media

Forum|Forum|7 years ago
December 13, 2018
2 replies
20837 views

I keep getting an XMP-file and an empty MP4-file when exporting media from Premier pro. Where do I go wrong? And how can I fix this?

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Correct answer Sumeet Kumar Choubey

Hi annaannan,

Thanks for the info. Please try to switch the Renderer to Mercury Playback Engine Software Only and then try to export and check if the exported video is playing properly.

FAQ: How to change the Video Renderer in Premiere Pro?

Regards,

Sumeet

Mr Mikey Davies

Participating Frequently

Changing to engine software only didnt work for me, but changing the bitrate settings to VBR, 2 pass worked

T

ThompsonMedia

New Participant

Had the same issue but switching to VBR, 2 fixed it thanks Mikey!

marir4937621

New Participant

Same happened here and fixed it thanks to both of you! THANKS

S

Sumeet Kumar Choubey

Community Manager

Hi annaannan,

We would need more info to troubleshoot the issue properly. Please provide your export settings and also please try importing the exported mp4 file in Premiere Pro and check if it's looking correct.

Regards,

Sumeet

annaannanAuthor

New Participant

The exported MP4 does not play. It is 0 kb.

When I try to import it in Premier pro it says "The file has an unsupported compression type"

S

Sumeet Kumar Choubey

Correct answer

Community Manager

Hi annaannan,

Thanks for the info. Please try to switch the Renderer to Mercury Playback Engine Software Only and then try to export and check if the exported video is playing properly.

FAQ: How to change the Video Renderer in Premiere Pro?

Regards,

Sumeet

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