I’m Fed Up with Premiere Pro Crashing Nonstop – WHEN Will Adobe Fix This?

[Carlos28699229h2l3]

I am absolutely fed up with Adobe Premiere Pro crashing constantly and without warning. It doesn’t matter what I’m doing — sometimes just switching tabs or applying a simple effect — and boom, the program shuts down without a trace or error message.

And every single time, I get the same useless prompt: “Please send a crash report.” Well guess what? I’ve sent them. Dozens of them. Nothing changes. The program keeps crashing, and I keep losing valuable time and productivity.

This is completely unacceptable for a so-called professional software that we are paying for monthly. It’s unreliable, unstable, and feels more like a beta product than an industry-standard tool.

Does Adobe even read those crash reports? Or are they just thrown into some bottomless pit while we, the users, keep getting ignored?

I’ve tried every fix under the sun — clean installs, cache purges, updated drivers, system maintenance — nothing works. And still no official response or fix from Adobe.

Enough is enough. I’m not the only one dealing with this — just scroll through this forum and you’ll see the same story over and over again. How long are we supposed to wait for a stable version?

Adobe, we deserve answers, and more importantly, we deserve a product that works. Stop ignoring your user base and give us a REAL solution.

[R Neil Haugen]

That is miserable, no question. You are right, there are some others getting similar problems.

However, it is not normal. While the folks with problems do post here naturally ... they need help ... there are several million daily users who are not having problems. So the hope is "we" can sort out why you are getting such dismal results.

So ... how about helping us sort out what might be the problem? Troubleshooting requires data, so ... OS/CPU/RAM/GPU/driver, the drives and types in use and their connections, the media and effects you use.

I had my first crash in a couple years a couple days ago ... Premiere just up & disappeared on me. But since, it's been behaving normal. Very solid.

[jamieclarke]

Hi @Carlos28699229h2l3 - 
Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

Can you email me the email address that you used for the crash report. jamiec@adobe.com

Sorry for the frustration.

[joanne_8059]

Same boat here.  I have Windows 11, I am constantly "repairing installation" (one of their "fixes"), am constantly checking for updates, and am constantly making sure there are no updates needed on my computer and have full faith in our IT department keeping things current.  This program is so damn expensive and we have multiple people in our company that use it and you have to pay a premium price per month for each user.  I have "repaired installation" at least 5 times today, restarted my computer twice as much and I cannot scan more than a couple of documents before the inevitable crash happens.  There is no fix for it and I dont believe there ever will be.  I mean we are all paying for a product that works substandardly, right? Why fix it?  I use some free online scanning programs that are a pain to use, converting to PDFs and all, but at least it does not cause a work stoppage.  

[jamieclarke]

Hi @joanne_8059 - Please see the pinned post and check the linked page for the information we need to assist you. Thank you!

[R Neil Haugen]

That is horrible behavior, no question about that. And the staffers and volunteers here will all want to help you get past it.

But it is also not normal behavior ... please understand there are millions of daily users of this app. "We" are not getting such horrid crud as you ... so there have to be some things, many of them probably local to your situation, that can be changed.

You mention your IT folks ... from over a decade experience dealing with other users troubles, there are times where the practices of the IT people were actually part of, if not the whole the problem. That has been established numerous times.

As some of the security things that are run in some organizations, that are set on the computers and networks, can directly interfere with the ability of Premiere to work as it needs to work.

In one case, the user had both a desktop and a laptop, both having the same troubles. The IT people decided the laptop needed a complete wipe and rebuild, and set the process going.

After the wipe and re-install of the OS, but before the IT people came back to finish their initialization, the user loaded Premiere Pro and tried it ... and it worked fine.

Then the IT people came back to finish their reset process, removed the CC app and all Adobe files, and setup the safety/security protocols they used. Then loaded the Desktop app and other Adobe apps.

And the behavior was back to crud.

At that point, the user was able to get their IT people talking with some Adobe staffers, as clearly something in the "security" setup messed up Premiere. But of course, those were in direct communications, not over this forum. What may have come from that we can't tell, as we didn't get any more posts.

But that is not the only situation by far where security apps or antivirus or antimalware apps have messed up Premiere to the point of being impossible to use.

That is one possibility to check on. As troubleshooting at times requires testing hypothesis after hypothesis.

[joanne_8059]

My main IT guy is on vacation at the moment and I will have a chat with
him. I ended using an app called Scan Documents to PDF just to get my work
done Tuesday and had no problems, other than I can only do 1 page at a time
with it, and it does not do duplex scanning. But in the end I got my work
done, which was the goal.

When Adobe is working, it's great and some days it works fabulously all day
long, then on days like Tuesday, it refuses to work and crashes constantly
on me. I send report after report but I feel like that is a total waste of
my time. I never know when a good day will happen.





Thanks for responding

Joanne Jenkins