I see a white screen when paused

[ICreativeCrum]

Hello, when I'm editing, just a few minutes ago, my preview block just showed a white screen when paused, however when I play it, the edited video plays fine,

I attached a picture

Thanks

[Ann Bens]

What are your computer specs, OS and Premiere build.

What kind of footage is used?

Please be specific.

[excited_Genie16B8]

Couple things that I would do:

1. Don't use 1/4 res playback.  Keep this at Full

2. Use Cineform proxies to improve playback performance.

Work offline using proxy media |

3. Use a 24" 1080 monitor at a minimum.

[Shivangi_Gupta]

Hi ICreativeCrum,

Sorry for the trouble. In addition to the suggestions shared by Jim Simon , please check if you have selected for Alpha View under Settings for the Program Monitor settings. If yes, make it Composite Video. You can refer to the screenshots attached below:

• 

• 

• 

I hope it helps.

Thanks,

Shivangi

[Sumeet Kumar Choubey]

Hi there,

Please try to clean the cache files (FAQ: How to clean (delete or trash) media cache files? ) and check if it's working properly. If you are still facing the issue, try to switch the Renderer to Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? ) and check if you are getting the correct preview.

Let us know if it helps.

Thanks,

Sumeet

[asilan78787599]

I found a solution, go to the settings of the playback and change the "pused video resolution" to 1/2 or less.

This happens when your system can't handle the HD files properly.

[CaryPM]

I have the same thing going on now, and none of these solutions have worked for me. I don't understand. 

[CaryPM]

It appears to be fine when I disconnect the external monitor. Not ideal, but at least I move forward.