Import spanned Panasonic P2 files

[Jean-François23363179d63g]

We had an issue with importing long Panasonic AVC-Intra 50 spanned files.

For example, a basketball match, which lenght about 45 minutes, the camera split the recording into multiple file, not larger than 4Go (Fat32 limitation i believe).

Normal behaviour is, importing clips thru the media browser, and this clip was saw as a 45 minutes clip, and imported into the bin as well. 

It doesn't work anymore. on the 24.6.1 on Mac, the media browser still see a 45 minutes clip, but after importing in the bin, the clip is now only 9 minutes (only one file was imported, not the all spanned clips)

I uninstalled the 24.6.1, and tried several version. The last one is working properly is the 23.6.9.
So there is a major issue with starting from version 24. 

Does anybody had same issue ? 

[Kevin-Monahan]

Hello @Jean-François23363179d63g,

Thanks for the bug report. I am Kevin from Adobe Support, and I am a moderator. We are glad to have you here.

Your experience is odd. However, I have heard about similar cases with similar formats. It could be related to the audio file embedded in your file. To determine the audio codec used in your file, download MediaInfo and give us a screenshot in the "tree" view.

The team might need more information, as well. See, How do I write a bug report?

I hope the team will respond soon. Sorry for the frustration.

Thanks,
Kevin

[R Neil Haugen]

Past Kevin's comment, Karl Soule has posted a YouTube about the Import Page actually being as good or perhaps an even better tool for adding spanned media to projects. Especially if you need to move the file structure from card to disc, with the tools in the upper right corner of the Import page.

As something to try.

And of course, just to make sure, you got the entire folder structure from card to computer storage, right ... ?

I ask, because in consulting with someone awhile back, it turned out after a couple weeks of discussions! ... that a newly added assistant editor had grabbed the image files from their folder of the card, the audio files from their folder of the card ... rather than the folder structure. That required using the manufacturer's reading app for the media to sort out, sadly. Or something like that. What a pain.

[Jean-François23363179d63g]

Thanks for reply.
Here's the tree for audio file. I took one randomly.

Yes, we copy the whole CONTENTS folder. This is the first thing i checked.

We're working with P2 for about 15 years. So, i know the danger to separate folder.

I will post more details on our workflows, but tomorrow, when i'll be in front of computer.
But it happen not on a single mac. But on several of owned computer. Editing stations are base on MacStudio M1 and M2, running Ventura or Sonoma. But i did my test on a iMac with the last Ventura update.

[Jean-François23363179d63g]

Do you have the link for the youtube video ?

[R Neil Haugen]

Look for the Karl Soule channel on YouTube. 

[Jean-François23363179d63g]

I found it. But it's worst ... It only saw 9 minutes for the 45 minutes clip.

[Jean-François23363179d63g]

Hello ! I think this is related to this know issue https://helpx.adobe.com/premiere-pro/kb/known-issues.html

on the relase note for 24.1. As i said, the last working version for our issue, is the 23.6.9 ...

Issue: Premiere Pro is impacted as it relies on Adobe Media Encoder for ingest, and Adobe Media Encoder is crashing when using the ingest-copy setting to import certain file structure camera cards such as ARRI, AVCHD, Canon XF, Panasonic P2, Canon RAW, XDCAM EX, or XDCAM HD. 

Workaround: Copy the camera card first, then import through the media browser with Ingest settings turned off.

Detail i didn't mention, but i think it's important. The card are stored in folders on a DDP file server. We are connected to it thru AVFS (via iSCSI protocol). If i connect to this server via SMB, the issue doesn't appear.

So, regarding the knowing issue, there is something wrong with the AVFS/iSCSI protocol.

Anyway, we don't use the ingest-copy function. Only importing the clips into the bin, without copy.

But i think elements are here.

@Kevin-Monahan  can  you help us ?

[R Neil Haugen]

If you use the new Import page options, upper-right corner, to ingest ... does it have the same problems? There are the copy and verify and such options up there. It's the way Karl Soule suggests adding spanned media now, rather then the MediaBrowser panel.

I don't know if the underlying process is 'different', but might be worth a quick test.

[Jean-François23363179d63g]

@R Neil HaugenHello, i did test with booth AVFS and SMB.

With AVFS it doesn't work as same with the media browser. Same issue.
With SMB it works ! But as i said, the SMB in this server is only usable as debugging purposes, speed and performance are not good.

AVFS (Avid File System) is used on high performance high speed editing share server, like Avid Nexis, Ardis DDP, and more.

[R Neil Haugen]

Ahh, so there's a "third party" data connection involved. That would add complications.

Why do all these companies make their own little 'joys' in the process rather than using standard movement protocols? Stupid question I know, but ... sheesh.

[Jean-François23363179d63g]

In fact, this is not a third party connection. iSCSI is a quite common and used for a long time data protocol in network environnement. AVFS is the partition system developped by Avid, but used by a lot of company and very popular in broadcast industry, on both mac and windows.

In large scale production environnement, this is really popular to use "Editing Lan Share storage". They were designed to use AVFS via iSCSI for better packets transfer performance. They rater be better in performance than a standard "NAS".

A friend, had the same trouble in his Avid Nexis storage, on a Mac.

[R Neil Haugen]

@Bruce Bullis might be able to pop in with a question or comment.