Incompatible audio codec found in the preset

[nm42]

I've seen a bunch of topics similar to this, but all the ones that I've found have to do with the video codec. My issue - according to the error log generated by AME - is an "Incompatible Audio Codec." When using a preset that I've used for 5+ years today, I got the error below.

It's the "master codec" that I use to encode all the final versions of all the videos I do for my company (there are lots), and like I said, I've been using the same one for 5+ years. The issue started right after upgrading to version 12.1 of all CC apps (premiere and AME, included). I'm sure that's part of the issue, but wtf? Screenshot of the audio tab of the preset is also below.

Anyone have this issue? Any way to fix this?

------------------------------------------------------------

- Encoding Time: 00:00:00

04/03/2018 02:15:07 PM : Encoding Failed

------------------------------------------------------------

Export Error

Incompatible Audio Codec found in the preset. Preset load failed.

Exporter returned bad result.

Writing with exporter: QuickTime

Writing to file: /Users/xxxxxx/...title of movie.mov

Around timecode: 00;00;00;00

Component: QuickTime of type Exporter

Selector: 9

Error code: 28

------------------------------------------------------------

[kirshy]

Here it is April 20th and I just updated to the new version and I'm having the same issue. Going back to 12.0 for now. Will try again in a month. Fingers crossed they get their act together and fix this pronto.

On a related note, does anyone know why you can't put the quality on pro res 422HQ to 100%? It is greyed out at 90% always. Just wondering.

Thanks!

[DuncanShinn]

Hi all,

Found a slightly different solution that suited my workflow...

• Select 'Format: Quicktime'

• Then choose one of the standard presets (I used 'Preset: PAL DV')

• Go down to the 'Video' tab, and select 'Video Codec: Apple ProRes 422'

• HIt the 'Match Source' button

• Boom

Hopefully Adobe will fix this issue soon.

[apolk1331]

This also worked for me.  And...I was able to save the preset and it held.  THANKS!

[senortimo]

Thanks DuncanShinn, that worked for me as well! Adobe please fix basic errors like these. It's really annoying.

[Mike TRK]

Thanks a lot 🙂 !!!!

[garrettgibbons]

Thanks to everyone for the workarounds. I hope that this is addressed extremely soon. The fact that the workaround still require uncompressed audio is deeply problematic (I'm sending TV spots to stations that require AAC audio compression).

Since 12.1 broke ProRes, I've been finishing in Davinci Resolve – I'm leaning heavily towards abandoning Premiere and Adobe if the tools break like this. This is unacceptable for a major company to destroy fundamental functionality like this.

[_s54995735]

Ugh, my project settings at for the 4K video I shot and ProRes doesn't support 4K, so rewrap won't work...

[SwembaS]

Same problem. Reverting back. Someday i'll learn to stop updating Premiere for about a month after it's released.

[Jon Barrie ANZ]

Making a new preset from scratch will allow for all of the audio options to become available.

play swap out the answer here with the correct answer which is to use the preset made previously as a reference point to make a brand new preset with the latest version of Premiere Pro and media encoder.

[gidi29]

This did not work for me. In both PP 12.1.2 and Encoder, I tried creating new presets. As soon as I select Quicktime, the audio codec reverts to Uncompressed and is not change-able.