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2

.insv file will export directly from Premiere Pro but not when sent to Media Encoder

Participant ,
Jul 25, 2024 Jul 25, 2024

I have a video with one insta360 .insv clip in it. When I export to Media Encoder (YouTube 1260p 4K Ultra HD preset) as usual - it gets stuck right at the spot where that clip is in the video. Media Encoder just freezes and I can see it's on the clip right before the .insv clip. 

 

It exports fine directly from Premiere Pro. 

 

I've:

uninstalled/reinstalled media encoder

tried it with beta and regular premiere pro (latest versions as of July 25 2024)

tried it with a past version of ppro and media encoder

tried reseting the preferences in ppro and media encoder (shift open)

tried exporting to different presets 

tried all sorts of things with the clip itself, making it offline, relinking, exporting in the Insta360 app and using that, etc... 

 

Any suggestions much appreciated. 

 

Mac Studio Apple M1 Max

OS 13.4 (22F66)

 

PrePro Beta 24.6.0 b75

Media Encoder Beta 24.6 b66

 

PrePro 24.5 b57

Media Encoder 24.5 b50

 

also tried past version of Ppro/ME... 

 

Latest Insta360 plugin/reframe installed. 

 

 

 

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correct answers 1 Correct answer

New Here , May 02, 2025 May 02, 2025

Thry to uninstall all Insta360 Related Software. I also would recommend to deinstall Premiere Pro with all its plugins. Then make sure to install the newest Version of all the software especially the Reframe Plugin. After Reinstalling all you will have to Reframe Effects. A Insta360 Reframe and a Insta360 Reframe V2 Effect, make sure to use the V2. This should fix all your Problems. I had very intense contact to Insta360 about it and after many hours of explaining and basicly doing all the work

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correct answers 1 Pinned Reply

Adobe Employee , Jul 25, 2024 Jul 25, 2024

Hi angelog272,

 

We're sorry to hear about this. Is this happening specifically while exporting in H.264 format or with other formats as well? Would you mind sharing a download link for the sample media with which you are experiencing this issue? It will help us diagnose the issue properly.

 

Thanks,

Sumeet

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Participant ,
May 03, 2025 May 03, 2025

this worked for me. thank you! Now if I can just figure out hot to bulk change source settings on these 360 clips I'll be golden.

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New Here ,
Jun 11, 2025 Jun 11, 2025
LATEST

I just installed the new version of insta360's plugin, insta360 Reframe and it worked. Exporting in h.265

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