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J
JuliosD
Inspiring
September 19, 2023
Answered

iPhone footage in a sequence not visible in the program (edit) monitor when static

  • September 19, 2023
  • 4 replies
  • 1424 views

Hello all

 

I'm editing on my old MacBook Pro with iOS 12.6.7 (Processor : 2.7 Ghz Quad Core Intel Core i7) in Prem Pro 2023 (version 23.6.0) & have imported footage shot on my iPhone XS (iOS 16.6.1) in the H.264 codec. I used the Moment Pro Camera app when shooting & recorded in 1080P (the highest res available as I reversed the camera's view so I could film myself).

 

My problem is that whilst the footage is visible in static mode in the Source monitor, that is not the case when looking at the footage in the Program Monitor. It is however visible in play mode in the Program Monitor.

 

I have hunted around for answers & consequently have deleted the Project's media cache files. That made no difference.

 

Can anyone explain why I'm having this issue & how I can fix it? Would be very much appreciated!

 

Cheers

 

    This topic has been closed for replies.
    Correct answer Michael Grenadier

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person and then ask to be connected to the video queue.


    I'd try transcoding the iphone footage to prores constant frame rate using shutter encoder and see if that solves the problem.  Try it with one problematic clip and if that works, you can batch transcode and unlink from the iphone footage and relink to the prores material without having to re-edit...

    4 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 20, 2023

    Try this:

     

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    J
    JuliosDAuthor
    Inspiring
    September 21, 2023

    Hi Peru Bob, I've done as you suggested but no joy. 

     

    Another thing I just tried was rendering a small section in my timeline. That resulted in the vision of that little section not being visible, even in Play mode!

     

    Can you suggest anything else? ... or alternatively, how do I get some one from Adobe to solve this for me?

     

    Thanks

    M
    Michael GrenadierCorrect answer
    Legend
    September 21, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person and then ask to be connected to the video queue.


    I'd try transcoding the iphone footage to prores constant frame rate using shutter encoder and see if that solves the problem.  Try it with one problematic clip and if that works, you can batch transcode and unlink from the iphone footage and relink to the prores material without having to re-edit...

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 19, 2023

    Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
    https://mediaarea.net/en/MediaInfo

    Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
    https://handbrake.fr/downloads.php
    Here is a tutorial:
    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

    Shutter Encoder may also be used to convert to Constant Frame Rate:
    https://www.shutterencoder.com/en/

    M
    Michael Grenadier
    Legend
    September 19, 2023

    Shutter Encoder will transcode to prores which although the files will be considerably larger, is a much better editing format...

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 19, 2023

    Try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn't work, try creating a new project and import the old one into it.

    J
    JuliosDAuthor
    Inspiring
    September 19, 2023

    Sorry guys.... one more thing to add. I have 2 sequences, each one a different filming day. In one sequence I have 6 clips & I can see none of them in static mode. In the other sequence (with a similar number of clips) I can see footage in the short clips (under a minute) in static mode but not in the longer clips. Very mysterious ... to me at least!

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