Is anyone else having issues with Premiere Pro not responding and crashing?

[Em-Nowack]

My collegue and I can not get Adobe Premiere to open as it crashes everytime we try to open. We have uninstalled and reinstalled this software. Any suggestions or known bug info would be appreciated.

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques... be set to No Input.

[Em-Nowack]

I just noticed that it gets stuck on Loading AEXD.aex, not sure if that makes a difference.

[Kevin-Monahan]

Mac or PC em? Any other info you can give?

Kevin

[Em-Nowack]

This is a PC and this is happening to two of us in our department. We work for the state but others in different agencies are not having issues. The other PC gets stuck on Loading ImporterQuickTime.prm which is different than mine.

[JC Fultz]

I am the one working with EM-Nowack. I didn't notice any issues with the 2019 edition, following updates to 2020 and forward, this issue began to occur. 

[JC Fultz]

I also downloaded to try Rush and it also stopped on the same file while opening as it does when I try to open Premiere. 

[Kevin-Monahan]

Hi Em, Hi JC,

I can understand the frustration. I've been in this situation before. It sucks. Sorry about that. The error indicates something, maybe a plug-in, is preventing the application from loading past QuickTime.prm (it's usually not QuickTime itself, but some add-on named between the letters R-Z). Can you run a test and temporarily move plug-ins outside of Premiere Pro? You can move them to another location, like the Desktop. They are located here: C:\Program Files\Adobe\Common\Plug-Ins\7.0\MediaCore\ 

Let us know what happens.

Thanks!

Kevin

[Em-Nowack]

We will send this to the Admins and have them help us as we do not have permissions. We will get back to you hopefully tomorrow with results. Thank you!! em

[Em-Nowack]

Good Morning Kevin. I spoke with JC yesterday and we finally found an IT person in our organization who would listen to what we have found here to finally figure out the hang up. We believe it had to do with our permissions (or lack there of) to our C: drive that was keeping everything from flowing correctly. We would like to post the correct answer so it can help others once we are 100% sure. Stay tuned...... @JC Fultz  can post the final answer.