Issue exporting motion graphic template

Forum|Forum|3 years ago
December 2, 2022
13 replies
587 views

I am unble to export my animated text as a motion graphic. When I click the otption to do so this is as far as it goes. The menu that would allow me to assign the directory and add the description does not show hence the graphic goes unsaved. I was able to save graphic templates before so I'm wondering if there was a change in settings which may have cause this issue. I have also uninstalled and reinstalled the app and installed an older version and I still have the same problem. I am really confused can someone help me?

This topic has been closed for replies.

Kevin-Monahan

Community Manager

Hello @ChArdobe,

Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? The team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks, 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

C

ChArdobeAuthor

Participating Frequently

Hello Kevin,

I have tried your suggestion and it still didn't work. I also reset the app preferences again and it didn't work too. I am thinking about uninstalling the app and deleting all attached files and anything and hopefully it works.

Kevin-Monahan

Community Manager

Hi Ch,

Do a Get Info on the destination folder and unlock it. Reset R/W permissions for the folder. Be sure to include the enclosed items in the drop-down menu. I hope this helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio