Issue with captions

[ahhunter]

The latest upgrade of Premiere has created issues with captions during export. 

We produce a weekly 30-minute program for Bally Sports (formally FOX Sports Net) and is delivered as 720p file. Since the last update of Premiere the entire caption file (30 minutes in length) is reduced to around 16 minutes in length and we can't figure out why. We deliver the same program to other regionals as a 1920x1080 file without any issues.

This was never a problem prior to the latest update.

System specs:

Intel i&-8700K, 32 gigs of RAM, 2 500GB SSD's RAID 0, 500GB SSD Cache Disk, 500GB SSD Export Disk, Onboard audio, GTX 980Ti (Driver only, no Nvidia software) running a dual monitor setup.

Does anybody have a clue as to what is happening?

We have also reinstalled an older version....it knd of solved the problem and then again it did not.

Did a clean install of the latest Premiere viersion and still the issue persists.

We've been using Adobe since 2003 and we are quickly heading towards the end of the road as our editing software. We are tired of creating workarounds for a software bundle that on paper offers everything to anyone in the creative world, but often at times comes up short.

[R Neil Haugen]

This is where PrPro actually starting to get ahead of Resolve on something. The auto-transcribe service they now have isn't that bad, and is vastly better than in most apps. So there's a thing or two that (bad as it is in PrPro) is actually better than elsewhere.

That said ... there's still so many issues. Formatting of the location/fonts/backgrounds, timing, syncing properly for the whole sequence ... easily being able to modify a caption when it needs moving a bit.

One keeps dreaming that this will all get fixed beautifully, and intuitively, in one of the apps. Sigh.

Neil

[Michael Grenadier]

every piece of editing software has it's bugs and although I've never dealt with captions in resolve, there are all sorts of other random issues...  and imho, the editing interface sucks compared to Premiere...   bwdik...  

[Spencer Clarke]

It looks like nobody else has filed a bug report for this yet, so I thought I'd get the party started. I just spent the day pulling about half of my hair out over this issue.

https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/43784367-embedded-captions-...

[Stan Jones]

Excellent. I upvoted and added a link to this thread.

Stan

[MMeguro]

Do you happen to export a media in a different frame rate than the sequence, or change the sequence frame rate via the sequence settings?  This could be an issue that got fixed in the Beta version so far (and gets pushed to the release version in near future).  If you are interested, you can install via Creative Cloud app > Beta apps.  

[ahhunter]

When we edit a "show" timeline it is always 1080p 29.97. However our exported file created for Bally is as a 720p with a framerate of 59.94. The scc file within it remains at a framerate of 29.97, this is a variable that cannot be changed. Where as this has never been a problem before, the current verison of Premiere is somehow handling the scc file differently during the encoding process. Is Premiere treating the caption file as a data file or have they changed the encoding process to treat it like another video file?

[MMeguro]

Under the new caption model, a sidecar file is treated as a data file whereas the old model treated it as a video file (this is why the old model placed captions in video tracks).  Once a sidecar file is drag and dropped from the project panel onto timeline and captions are placed, captions in timeline becomes independent from a sidecar file.  This is the reason why captions in timeline is not affected even if you remove a sidecar file from the project panel.   The encoding process looks at captions in timeline, not a sidecar file in the project panel. 

[ahhunter]

That is fine and dandy but it does not explain, nor solve the problem we are having exporting an XDCAM 422 720p file w/captions (scc) and having the "data" channel finish halfway through a 30-minute program. 

Our work around this issue has been to export the above mentioned file, along with a sidecar file, and then open up a new timeline so that we can export the file again. 

We are not wedding video producers, nor are we educational users. We operate a production company that delivers a 30-minute program, 52 weeks a year to quite a few national and regional netowrks around the country, so having to add this extra step to our workflow is very time consuming for us.

Whie the prudent thing to do would be to go back to a version of Premiere that seems to have worked, but that really brings into question; why pay a monthly subscrition fee and at the same time being forced to use an older version of that said software. 

Maybe Adobe should go back to the ealry days of offering a one-time buy in fee and charge for upgrades if you felt you needed to. 

My guess is that within a year or two DaVinci Resove, or someone other software provider is going to cut  into that monthly revenue stream in a very aggressive way. And that is too bad! For years I have been a big supporter of your software, even when I worked directly in broadcasting...and I took a lot iof heat for it, but I'm getting the feeling the bottom line is more important than producing programs that always seem to have a bugor two to say the least.

[R Neil Haugen]

I use Resolve regularly, and most of my colorist buds are based in it. I have to be able to teach comparative color between the two apps so I pay close attention. Resolve's captions process is not better than Premiere, don't know if you've tried it. The complaints "over there" are at least as major as anything "here" ... and there's no transcription process in Resolve.

They're complex, complicated beasts, they each can do amazing things and screw up by the numbers at times. Fancy hammers is all, really.

Use whichever hammer works for you.

Neil

[MMeguro]

Please note that the potential fix is in the beta version now.  It means the fix is coming to the release version in very near future.